Iron Mountain Client Services Administrator, Crozier in Albany, New York
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Do you believe art has the power to change the way we see the world? If so, you understand the important role of everyone who touches art in all its forms, and we’d welcome your application to join Crozier Fine Arts’ dynamic and growing team.
We aim to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture.
To that end, our Client Services Administrator is responsible for supporting the Project Management team with a key focus on; Data entry, internal compliance, expediting billing, as well as opportunity management in our Customer Relationship Management tool for specified Accounts.
What we offer:
Medical, Dental, and Vision Insurance available immediately
7 Paid Holidays
Paid Time Off
Fidelity 401(k) with Company Match
Employee Stock Purchase Program
The Successful Candidate Will:
General administration and data entry support for assigned Project Team
Tracking and following up with internal departments to ensure tasks are closed in a timely manner
Ensure clients are invoiced appropriately by reviewing the estimate and comparing it to the final Project invoice
Manage all additional billing and invoicing procedures [including task approval, credit memos & rebills, intercompany billing, vendor invoices, project invoice review, split billing, discount distribution and coordination with Account2Cash dept] for Project Team
Working directly with Vendors and relationship management including; Vendor add processes, invoicing and maintaining internal spreadsheets on Trusted Vendors
Assist assigned team with estimates and task entry in our Art Inventory Management System
Monitor regular reporting around operations and financial compliance
Help maintain Project files and archive
Leading regular CRM data maintenance activities specific to assigned accounts to help the organization ensure accurate, relevant information is available to all who need it
Project Management support
Opportunity and Pipeline Reporting [Non-Managed Accounts]
Monitoring and reporting on compliance
Vendor invoices and payments
Expedite project invoicing
Skills and Behaviors:
Administrative support experience in a professional environment
Excellent verbal communication, written communication, and proofreading skills
Keen sense of accuracy and attention to detail
A professional demeanor and the ability to handle matters confidentially
Ability to provide excellent internal client service and exhibit a sense of urgency to complete duties in a timely manner
Ability to interface well with all levels of employees and third-party parties in a highly professional and friendly manner
Proven team player
Desire to be part of a rapidly expanding business
Salesforce CRM experience recommended, but not required
Reasonably expected salary range: $38,600.00 - $48,300.00
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE