Iron Mountain Project Manager, Operations - Crozier in Annapolis, Maryland
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Project Manager is responsible for international and domestic full-service shipping and project coordination, and is organized within the Client Services team at Crozier. General responsibilities include; coordinating and overseeing the execution of services and projects for Crozier’s clients, while working alongside our Sales, Account and Collection Managers.
Manage everything from complex and large-scale projects to simple pickups and dropoffs (from planning and pricing through execution) to ensure successful delivery in terms of scope, deliverables, and client satisfaction
Museum and gallery-level experience with coordinating major domestic and international consolidations including courier supervision
Leverage Project Team technical skill sets to enable strategic, high quality planning and delivery
Utilize a consultative approach to determine technical requirements, design solutions, define dependencies, assess risks and build estimates
Liaise and collaborate with internal and external resources [including third party booking and management]
Manage costs and ensure projects are delivered within or on budget, subject to scope change
Maintain operations and financial compliance, as well as uphold Project Management standards
Monitor services scheduled and project timeline, update client and account Manager regarding any changes in scope, particularly as they deviate from original estimate
Utilize problem-solving abilities if changes to the project occur – work through issue resolution to completion, delegating or escalating when necessary
Provide clear and concise directives to operating depts and third party, including collaborating with and briefing Crew Chiefs when appropriate
Ensure estimates, work orders and invoices are clear, and that they delineate the required services in chronological order
Create and review invoices for accuracy, and ensure invoices are approved in a timely manner
Understand compliance with regulations as required for import/export shipments such as US Customs, Fish & Wildlife, IPPC, etc.
Provide the highest level of client experience
Strategic solutions design
Project scoping and pricing
Opportunity facilitation and delivery
Project data and lifecycle management
Experience, Skills and Attributes:
2-4 years’ experience in an Account, Operations or Project Management role
Passion for all things art related, including the latest market trends and developments
Proven team player with a track record of project coordination/management
Core business knowledge and understanding of back-end processes, as well as knowledge of Crozier’s full suite of services
Ability to work effectively and collaboratively across several teams/departments in both a remote and in-office environment
Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines
Financial acumen, with an ability to understand pipelines and forecasts
Excellent communication skills – both written and verbal
Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
Strong organizational, analytical, and time management skills
Strategic thinker and logistics expert who is solutions-oriented and proactive in problem solving
Knowledge of inventory management systems
Category: Project/Program Management Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE