Senior Global Account Manager

Elevate Your Career with Iron Mountain

If you’re a relationship-driven, technically savvy enterprise account manager ready to be a strategic player in a rapidly evolving industry, we want to hear from you!

Iron Mountain is seeking a dynamic Senior Global Account Manager (SGAM) to lead and grow our Asset Lifecycle Management (ALM) business. This is a unique opportunity to build a new enterprise business unit, manage and expand key strategic accounts, and drive innovation in the ALM space.

You will be the boots on the ground, directly engaging with customers, understanding their challenges, and translating those needs into actionable plans.

What we offer:

• Remote opportunity in Austin, TX

• Part of an ever-evolving global organization focused on transformation and innovation

• A culture of belonging in which you are encouraged to use your voice

• Global connectivity with 30,000+ colleagues across 60+ countries

• Benefits that start on Day 1

• Salary + Commission

Key Responsibilities:

• Develop and implement strategic account plans to grow market share within OEMs

• Lead the transition of returned enterprise hardware products—collect, repair, refurbish, test, and reintegrate them into the customer supply chain—maximizing the value and efficiency of the ALM process.

• Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives

• Build, mentor, and expand a dedicated account team from the ground up, shifting from program management to proactive enterprise sales leadership.

• Collaborate closely with internal sales teams, specialists, and the Global AM team to align on go-to-market strategies and ensure seamless execution.

• Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability.

• Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention.

• Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings.

• Drive new business development by hunting for fresh opportunities within existing and new OEM customers.

• Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs.

What We’re Looking For:

• Bachelor’s or University Degree in Business, Engineering, Technology, or equivalent; MBA preferred.

• 7+ years’ experience in sales, account management, or related enterprise hardware services, ideally with exposure to OEM environments.

• Proven success managing global accounts and building trusted, long-term client relationships.

• Strong technical aptitude with the ability to understand and communicate complex IT hardware lifecycle processes and supply chain logistics.

• Experience working with enterprise customers in the hardware or IT logistics space is a major advantage.

• Exceptional relationship-building skills with a consultative approach to problem-solving and business growth.

• Ability to navigate and influence rapidly changing organizations and build consensus quickly.

• Strong business acumen, including financial forecasting, quota management, and contract negotiation.

• Comfortable working independently and leading a small but growing team.

• Multi-lingual skills are a plus.

• Intermediate to advanced proficiency in MS Office tools.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0090186