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Business Analysis (Data & Insights Analyst)

Bangalore, IND
  • Job Category: Administrative Services
  • Job Type: Full time
  • Reqid: J0088482
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Job Summary

We are seeking a highly analytical and detail-oriented Data & Insights Analyst to support our team’s drive for operational excellence. This role will be responsible for generating insights through Salesforce reporting, Looker Studio, Tableau, and other BI tools. The ideal candidate will bring a passion for data storytelling, a sharp eye for trends, and a collaborative spirit to help increase team effectiveness and productivity

Key Responsibilities:

Salesforce Reporting & Dashboards:

  • Design, develop, and maintain custom Salesforce reports and dashboards for performance monitoring, KPI tracking, and operational insights.

  • Support leadership and stakeholders with ad-hoc reporting needs.

Business Intelligence & Visualization:

  • Create interactive and visually compelling dashboards using Looker Studio and Tableauto present actionable insights.

  • Combine data from multiple sources to generate holistic views of performance

Analytics & Insights :

  • Conduct trend analysis, root cause analysis, and correlation studies to support business decisions.

  • Recommend initiatives to enhance team productivity, streamline workflows, and eliminate bottlenecks.

Collaboration & Strategy Support :

  • Work closely with team leads, managers, and project stakeholders to understand data requirements and deliver insights aligned to business goals.

  • Assist in building predictive models or scorecards for prioritizing team efforts (optional/nice-to-have).

Continuous Improvement :

  • Monitor and identify opportunities to automate reporting and reduce manual efforts.

  • Stay updated with the latest features in Salesforce and BI tools to enhance reporting capabilities

Required Skills & Qualifications :

  • Proven experience (5–9 years) in an analytics or reporting role

  • Strong proficiency in Salesforce Reporting and Dashboard creation.

  • Hands-on expertise in Looker Studio (Google Data Studio) and Tableau .

  • Excellent data interpretation and storytelling skills.

  • Proficient in Excel/Google Sheets and SQL (preferred).

  • Strong communication skills with the ability to present complex data in a simple, actionable way.

  • Self-motivated, detail-oriented, and outcome-driven.

Preferred Qualifications :

  • Experience working in a shared services, Center of Excellence (CoE), or global operations setup.

  • Exposure to customer success, sales operations, or productivity measurement frameworks.

  • Knowledge of Salesforce data architecture and custom objects

Please Note: Shift will be 5:30PM to 2:30AM, and it is Work From Office at Bagmane World Technology Centre, Bangalore

Category: Administrative Services

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0088482

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Diversity, Equity & Inclusion

Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here

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Employee Resource Groups

Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.