Senior Associate, O2C Collections

Position Purpose

Iron Mountain’s Global Business Services (GBS) group is hiring an experienced Credit & Collection associate. You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities.

Result-driven Credit Collection Specialist with 5+ years of experience in accounts receivable, credit risk analysis, and debt recovery. Expertise in reducing outstanding balances, maintaining client relationships, and ensuring timely payment collection while adhering to company policies and legal regulations.

Major | Key Accountabilities

Tracking outstanding balances and maintaining up-to-date accounts receivable records.

Generating and sending invoices, account statements, and payment reminders to clients.

Reconciling accounts to ensure accurate records of payments and credits.

Contacting clients (via calls, emails, or letters) to recover overdue payments.

Negotiating and establishing payment plans or settlements with delinquent customers.

Monitoring payment plans to ensure compliance with agreed-upon terms.

Escalating unresolved or overdue accounts for legal or third-party collection efforts.

Maintaining professional communication to ensure positive customer relationships during the collection process.

Addressing client disputes, resolving billing discrepancies, and ensuring satisfactory resolutions.

Educating clients on payment policies and credit terms.

Ensuring all collection practices comply with local laws, such as the Fair Debt Collection Practices Act (FDCPA).

Preparing regular reports on aging accounts, delinquency rates, and collection performance metrics.

Collaborating with internal teams (e.g., sales, customer service) to resolve credit or payment issues.

Identifying and implementing strategies to accelerate cash inflows.

Reducing the average collection period (days sales outstanding, DSO).

Monitoring credit policies and revising terms to improve payment timelines.

Initiating legal action on delinquent accounts when necessary (e.g., filing claims, liaising with legal teams).

Coordinating with third-party collection agencies for escalated cases.

Keeping detailed records of all interactions and payment efforts to support legal proceedings.

Working with finance teams to report on cash flow impacts.

Collaborating with sales teams to align credit terms with customer agreements.

Providing feedback to management on credit and collection trends.

Key Skills, Requirements and Competencies:

Master's degree in business administration or a related field.

Experience in Accounts Reconciliation,Invoice Management, Conflict Resolution and Payment Plan Negotiation

Strong Verbal and Written Communication

Minimum of 2-4 years in a collection role.

Category: Finance

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Requisition: J0087519