Credit & Collection Officer

About the Role: We are seeking a highly motivated and experienced Credit & Collection Officer to join our Customer Excellence organization in Thailand. This key role is responsible for managing cash collection, reducing aged debts, and continuously improving our collection processes.

Key Responsibilities:

• Collections & Debts Management:

• Manage daily collection activities, focusing on invoices overdue by more than 90 days.

• Proactively follow up on overdue payments via calls and emails.

• Resolve customer payment issues in collaboration with clients and internal departments.

• Review accounts with significant aged unpaid invoices, disputes, and unallocated cash, taking action to resolve issues.

• Generate and distribute statements of accounts and dunning letters.

• Work with relevant teams on account suspension and stop billing processes.

• Maintain accurate and updated client information for collection purposes.

• Support the Collection Lead with cash collection and BDE forecasts.

• Payments and Cash Application:

• Handle cheque collections (with support from the Collection Administrator).

• Reconcile cash receipts and collaborate on cash application, including write-offs, adjustments, and withholding tax.

• Clear unapplied and unidentified customer and bank payments.

• Assist with month-end closing activities for Accounts Receivable.

• Obtain withholding tax certifications from customers weekly.

Skills & Experience Required:

• Diploma/Degree in Accounting, Finance, or a related discipline.

• 3+ years of experience in Collection Management and/or Accounts Receivable.

• Proven track record of improving collection performance and reducing aged debts.

• Strong negotiation skills for internal and external communication.

• Self-motivated, independent, and able to meet deadlines and targets.

• Excellent interpersonal and communication skills.

• Positive attitude, self-confidence, and ability to remain calm under pressure.

• Sound experience in customer relationship management.

• Proficient in MS Office; familiarity with Oracle Accounting System is an advantage.

• Good command of both verbal and written Thai; proficiency in English is an advantage.

• Sound knowledge of Financial Literacy and Business Acumen.

Category: Finance

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Requisition: J0088544