Business Process Operations Specialist

ABOUT THE OPPORTUNITY

We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.

KEY RESPONSIBILITIES

• Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.

• Ensure all daily transactions are completed within a timely and precise manner.

• Handle and maintain various process documentation to ensure consistency and accuracy.

• Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.

• Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.

• Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.

• Complete any reasonable task within your skills and capabilities, as directed by line managers.

• Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.

YOUR QUALIFICATIONS

• Strong attention to detail and commitment to accuracy.

• Ability to manage and prioritise multiple tasks in a fast paced environment.

• Excellent organisational and communication skills.

• Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).

• Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)

• Ability to work independently, as a member of a team, and as a member of multiple teams.

• Maintain an understanding of Iron Mountain’s BPO purpose and contribute positively towards it.

WHAT’S IN IT FOR YOU?

• Be part of an ever evolving global organization focused on transformation and innovation

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

• Global connectivity to learn from 26,000+ teammates across 52 countries

• Be part of a winning team who embrace diversity, inclusion, and our differences

• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0088043