Professional, Billing

Iron Mountain is seeking a Billing Analyst, Billing Services to join our GBS team in Bogota.

English fluency is a must as this role will be in daily contact (both written and verbal) with internal and external Iron Mountain customers in the US & Canada.

Responsibilities:

The primary purpose of this role is to lead e-billing solutions for customers, new or existing, that are requesting invoice data to be made available in a third party online AP portal (Ariba, Coupa, etc.). The successful candidate will be able to develop and maintain effective working relationships with: Customer Care, Commercial Team members, Revenue Management, GBS hub locations and SKP / Oracle / Secure base IT system support to ensure end to end responsibilities and processes are fully implemented, documented, and understood by all internal and external parties.

• Be the subject matter expert for e-billing initiatives for IMNA

• Maintain an active understanding of current IMNA invoice presentment global policies and procedures to align customer requirements with internal IM capabilities and cost constraints

• Assist in oversight of GBS billing team members in Bogota

• Manage/Liaison to Billing Services Providers to ensure accuracy and timeliness of invoice delivery and related online portal

• Produce and share daily, weekly, and/or monthly metrics of billing service KPIs associated to portal-based billing

• Collaborate with customer facing teams to ensure a positive customer experience in the overall billing services arena (customer care/commercial team) and related processes

• Liaison to IT for Billing Services and the commercial teams as it relates to non-standard invoicing processes that involve 3rd party customer AP solutions (systematic transmission of invoice data or manual entry)

• Lead Continuous Improvement initiatives across the Billing Services arena where opportunities to either increase outputs, implement efficiency measures, or improve quality exist

• Manage through new product introductions/releases to ensure adherence to billing policy/procedures/system requirements to ensure continued alignment of customer expectations with IM capabilities

• Collaborate with GBS leadership internationally to understand and share best practices, align priorities, and leverage global capacity

• Drive service oriented environment for internal/external customers ensuring SLA’s are delivered timely and accurately

• Ensure accuracy and timely completeness of SOX controls where applicable

Key Skills, Requirements and Competencies:

• Education/Experience: 4-year college degree / 3 – 5 years required, 5 - 8 years preferred

• 3-5 years billing experience involving e-billing presentment

• Experience working with and managing vendor relationships a plus

• Ability to understand and support peak billing workloads and balance with the business need of speed, accuracy, and focus on efficiency and cost effectiveness and continuous improvement

• The successful candidate will be internally and externally customer focused, have demonstrated leadership and problem solving skills including the ability to quickly involve the right team members

• Strong leadership and motivational skills

• Ability to quickly ramp up knowledge of Iron Mountain’s billing and financial systems

• Strong Microsoft Excel and/or Google Sheets skills

• Experience in SQL and/or XML strongly preferred

• Strong analytical and organizational skills a must

• Excellent issue remediation history

• High energy level with strong work ethic

• Ability to think strategically, and act tactically

• Excellent English written and verbal communication skills

• Ability to effectively interact with varying position levels including senior management

• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven

• This role will assist with general oversight of a team of 15 employees but have no direct reports

• The successful candidate will be able to build bridges with his/her upstream customers and anticipate upcoming work level peaks and new programs

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0088514