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look at our history <a href="https://www.youtube.com/watch?v=_xXgAGTtM6I" target="_blank"> here </a>.</p><p></p><p> Iron Mountain
cs. Please see our <a href="https://www.ironmountain.com/about-us/values" target="_blank"> Values </a> and <a href="https://www.ironmountain.com/about-us/global-procurement/prospective-supplier-information/guidelines-for-suppliers/standards#:~:text=We%20insist%20on%20honesty%2C%20integrity,with%20whom%20we%20do%20business." target="_blank"> Code of Ethics </a> for a look at our
y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Customer Care Team Lead in Bogotá, Colombia

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ACERCA DE ESTA OPORTUNIDAD:

Proporciona respuestas oportunas a las consultas de los clientes por teléfono, correo electrónico o chat del sitio web en un centro de contacto/servicio entrante o saliente, en consonancia con las normas de servicio y calidad. Resuelve principalmente problemas rutinarios y algunos no rutinarios, más complejos, y comunica al cliente las soluciones o la información solicitada. Analiza las necesidades de servicio de un cliente y remite a otros departamentos técnicos o de servicio para que realicen el seguimiento necesario.

Utiliza una aplicación o base de datos de relaciones con el cliente para registrar actividades y buscar información sobre productos.

NIVEL DEL CARGO:

 Supervisa las actividades diarias de los miembros del equipo de apoyo.

 Establece prioridades para el equipo a fin de garantizar la finalización de las

tareas; coordina las actividades laborales con otros supervisores.

 Ejerce su juicio dentro de los procedimientos y políticas definidos para

determinar la acción adecuada.

 Trabaja en asuntos en los que el análisis de la situación o de los datos requiere la revisión de factores relevantes.

RESPONSABILIDADES:

 Crear un entorno adecuado para ayudar a los equipos a alcanzar sus objetivos

 Responsabilizarse de las operaciones diarias

 Creación y mantenimiento de los procesos adecuados

 Supervisar los KPI (rendimiento funcional y del centro de servicio)

 Averiguar las mejoras que debemos introducir

 Establecer una colaboración adecuada

CUALIFICACIONES

 Liderazgo y gestión de equipos

 Orientación al logro (seguimiento)

 Habilidades de comunicación (redacción, ortografía)

 Resolución innovadora de problemas

 Orientación al cliente (interno y externo)

 Resiliencia, adaptabilidad

 Nivel de inglés B1 (preferiblemente)

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0075891

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