Iron Mountain ALM Solutions Architect - IT Asset Lifecycle Management in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain is seeking a highly skilled and motivated Solutions Architect to join our Asset Lifecycle Management Business Unit. As a Solutions Architect, you will be at the forefront of driving innovation and designing cutting-edge solutions to address the unique challenges faced by our valued clients. If you are a creative problem solver with a passion for technology and a track record of delivering exceptional results, we invite you to be a key player in shaping the future of our client's success. Join us in creating a positive impact and driving business growth through transformative solutions.
Client Engagement: Collaborate with sales and account management teams to understand client requirements and challenges, and develop comprehensive technical and service solutions that align with their business objectives. Maintain a presence with customers, develop / participate in customized demonstrations, detailed discovery, business process analysis, Technical project management, and development of large RFP responses.
Solution Design: Create detailed architectural designs that encompass software, hardware, and integration components, considering scalability, security, performance, and reliability. Design against customer needs and requirements while demonstrating profitability for Iron Mountain.
Proposal Development: Participate in proposal development, providing technical expertise, scope definition, and cost estimation to support the sales team in winning new business opportunities. Synthesizes and communicates solutions into client facing proposals, RFx responses, contracts, and SOWs
Technology Expertise: Stay up-to-date with the latest industry trends, technologies, and best practices, and leverage this knowledge to recommend suitable solutions for client needs.
Stakeholder Management: Work closely with stakeholders, including clients, product managers, engineers, and external partners, to ensure effective communication and alignment throughout the project lifecycle. May interact with external vendors to develop and leverage relationships to build creative solutions and improve delivery capabilities. Responsible for assisting in technical and pre-sales activities to help achieve revenue growth objectives for ALM business unit.
Project Oversight: Oversee the implementation of proposed solutions, working closely with project managers and technical teams to ensure successful project delivery on time and within budget. Maintains consistent, timely, and high quality management reporting as outlined by ALM leadership.
Risk Assessment: Identify potential risks in proposed solutions and develop mitigation strategies to ensure successful project outcomes.
Post-Implementation Support: Provide post-implementation support to clients, addressing any technical issues or concerns and ensuring customer satisfaction.
Key Skills, Requirements and Competencies:
Bachelor’s Degree – Business / Technical preferred
3-5+ years of Technical and Pre-Sales experience
Travel up to 25% for workshops, facility tours, etc
Knowledge of IT Asset Management solutions such as ServiceNow, preferably both in corporate end user and in data center environments
Preferred: Pre-sales experience in service or outsourcing industry
Preferred: Strong knowledge of the IT Hardware market sector
Technical Expertise: A strong background in designing and implementing complex B2B solutions, including hardware and software asset management with system integration.
Industry Knowledge: Familiarity with B2B services, IT service management, help desk, Service Now, and relevant enterprise systems and solutions.
Communication Skills: Excellent communication and presentation abilities to convey technical concepts to both technical and non-technical stakeholders.
Analytical Thinking: Strong problem-solving skills and the ability to analyze complex business requirements to design innovative and efficient solutions.
Collaboration: Proven experience working collaboratively with cross-functional teams, including sales, product management, engineering, and external partners, to deliver customer-centric solutions.
Project Management: Experience in project management methodologies and the ability to manage multiple projects simultaneously.
Customer Focus: A customer-centric mindset with a passion for delivering solutions that exceed client expectations.
Adaptability: Willingness to adapt to changing technologies, business needs, and market trends.
Business Acumen: Ability to understand clients' business objectives and align technical solutions accordingly.
Innovation: Constantly seeking new ideas and approaches to improve and enhance solutions and processes.
Integrity: Upholding high ethical standards and maintaining client trust and confidentiality.
Team Player: Collaborating effectively within the organization to achieve common goals.
Experience in detailed discovery and business process analysis
Strong written and verbal communications skills with the ability to clearly express a business solution
Strong problem solving abilities with the ability to clearly understand a client’s business problems and then demonstrate solutions to those problems.
Ability to organize and manage multiple priorities
Strong impact and Influence skills
Analytical and financial fluency
Presentations and verbal communications to diverse groups
Word, Power Point, Excel & Outlook proficiency
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE