Iron Mountain Director, Legal Operations- Remote in Boston, Massachusetts

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.

Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Responsibilities

Iron Mountain’s Information Governance and Digital Solutions (IGDS) group is hiring an experienced Operations Director. You will join a dynamic and fast-paced organization whose mission is to create and maintain the legal research that fuels one of IGDS’s flagship products – Policy Center. Our Policy Center Solution is the industry’s first subscription-based international retention research product. High-quality research compiled by top retention experts around the globe. That retention data is carefully reviewed and curated by our in-house legal team and delivered digitally to the customer through the Policy Center solution. The Operations Director is responsible for all aspects of this legal research function from initial procurement to quality control to delivery for Policy Center and its ongoing maintenance. You will work with internal and external teams in order to make the content services operation smooth running & profitable including internal lawyers, external lawyers, product management, consulting services, finance, program management & quality assurance.

Responsibilities:

Operations Management

  • Develop & manage the maintenance schedules for the delivery team including country-based legal research and content packages.

  • Arbitrate conflicts across delivery teams or escalate as required.

  • Partner with Advisory Service consultants to prepare statements of work for legal research including identifying the delivery costs and managing delivery schedules.

  • Develop and implement operational procedures, process improvement and key performance indicators for the research and content function

  • Develop yearly budgets for research in partnership with IGDS business unit leaders

  • Manage the financial performance for the year including actuals vs. budget and monthly forecasts

Process Improvement & Business Re-engineering

  • Lead process improvement initiatives to automate processes, reduce costs, streamline the legal partner procurement process, decrease the cycle time of the research production, generate loyalty from law firm partners and generally increase quality of content

  • Make recommendations to IGDS product managers for improvements that may impact other products or new areas (countries and package) to develop.

  • Partner with product managers to collect feedback for improvements

Leadership and People management

Provide leadership to the content development & delivery teams, supporting personal development and performance management. This includes:

  • An internal team maintaining and extending research for mostly subscribed jurisdictions,

  • Regional managers maintaining relationship with law firm network and curating and tracking their work for world-wide coverage (maintenance + extension)

  • Templated retention schedule managers authoring and maintaining retention schedules templates and accelerators and any package content developed by content services team

Qualifications

  • 7-10 years of relevant experience

  • Proven people leader experienced managing a geographically dispersed team of employees and external contractors

  • Strong facilitation and communication skills towards strategy development and problem solving

  • Solid process improvement background with hands on experience in assessing organizational capabilities, identifying strengths / weaknesses and leading a team towards greater operating efficiency

  • Strong understanding of data organization concepts such as data taxonomies, data tagging / indexing

  • Skilled at working effectively with cross functional teams in a matrix organization

  • Excellent written and verbal communication skills

  • MS/BS degree in a Management, IT or Scientific discipline preferred

  • Ability to travel 10% of the time for company meetings, customer presentations and trade events

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2018-17451

Category Legal

Type Full-Time

Work From Home (Virtual) Yes