Job Information
Iron Mountain Observability Automation & Integration Lead Engineer in Boston, Massachusetts
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
We are actively seeking a proactive and skilled Senior Engineer specializing in Observability, Monitoring, and Automation to join our dynamic team. In this critical role, you will be responsible for implementing, managing, and enhancing observability platforms to ensure optimal network and application performance. Your responsibilities will include configuring alerts and dashboards, end-to-end automation, and conducting data trend analysis.
This position is ideal for individuals with a strong background in observability platform engineering, network and application performance monitoring, and automation, who are eager to leverage their technical expertise in a collaborative and fast-paced environment. Experience with observability platforms and tools like Datadog and SolarWinds is a plus. If you are passionate about building scalable systems, enhancing observability, and working with cross-functional teams, and are committed to delivering high-quality solutions, this could be the perfect opportunity for you.
Core experience/responsibilities
Monitoring Platform Engineering
10+ years of experience with platforms such as SolarWinds, Datadog, HP Openview, BMC, etc.
10+ years of experience in network, application performance, and synthetic monitoring.
Expertise in configuring alerts, creating dashboards, and conducting data trend analysis.
Experience in automating the detection of missing assets and configuring them into the monitoring ecosystem via REST API/scripting.
Proficiency in monitoring various end devices including routers, switches, firewalls, storage, virtual, Windows servers, Linux servers, and UNIX servers.
8+ years of experience automating infrastructure operations using tools like Ansible and Python for event correlation.
Expertise in integrating monitoring data with other platforms such as CMDB/ServiceNow.
Experience configuring monitors using SNMP, SSH, WinRM, WMI, JMX, etc.
Ability to design and implement highly available continuous monitoring platforms for 24x7 operations.
Technical Solutions and Collaboration
Recommend baseline monitoring thresholds, KPIs, and SLAs.
Provide solutions to complex problems and drive process improvements.
Experience with both on-premise and cloud environments.
Expertise in advanced troubleshooting and root cause analysis.
Proficiency with platforms like ServiceNow, Remedy, or Assyst.
Identify automation opportunities and implement proactive monitoring solutions.
Work effectively with Enterprise Architects, OS engineers, and operations support teams to provide training, develop guidelines, and serve as a subject matter expert.
Design and Implementation
Drive enterprise tools and automation implementations while holding stakeholders accountable for their responsibilities and deliverables.
Participate in technical design discussions, considering trade-offs to support business value, scalability, and delivery timelines.
Ensure adherence to architectural governance and security standards.
Contribute to the design and architecture of high-performance, scalable systems, ensuring they meet business requirements and are cost-effective.
Create and maintain detailed design documentation, including diagrams, technical specifications, and architecture blueprints.
Design systems with a focus on performance optimization, ensuring minimal latency and high throughput.
Develop strategies to ensure system scalability, accommodating future growth and changes in workload.
Integrate security best practices into the design and implementation of systems, ensuring robust protection against threats.
Evaluate new technologies and tools, recommending their integration into the development process to enhance productivity and system capabilities.
Process/Operational Experience
Plan and execute system and software installations, upgrades, and changes across the organization.
Understand various methodologies such as Agile, Scrum, and manage project objectives, delivery approaches, and plans.
Identify and mitigate risks throughout projects and tasks, addressing major design flaws.
Experience gathering and organizing large amounts of data for instrumentation into an enterprise monitoring solution.
Share knowledge of monitoring best practices with system owners and administrators to enhance overall monitoring and alerting posture.
Operational requirements
Available for on-call support outside of normal business hours to address critical issues.
Strong communication skills to relate technical details to non-technical leaders and users.
Promote a positive working environment, encourage teamwork, and mentor rising talent.
Excellent time management and organizational skills, with experience establishing guidelines for others.
Ability to notice differences and issues as they arise and escalate them to management.
Facilitate discussions and explore alternative approaches to resolve conflicts.
Take personal accountability for decision-making and collaborating with cross-functional teams.
Working expertise in infrastructure/application log aggregation ingested into a security
Experience with log aggregation tools such as ELK, Logstash, Kibana, Splunk, or QRadar.
Proficiency in Ansible and Python, with the ability to create complex SQL queries for reporting and correlation.
Bachelor's degree in Computer Science, Information Technology, or a related field is required.
Nice to Have
Working expertise in infrastructure/application log aggregation ingested into a security
Experience with log aggregation tools such as ELK, Logstash, Kibana, Splunk, or QRadar.
Proficiency in Ansible and Python, with the ability to create complex SQL queries for reporting and correlation.
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience is required.
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Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0077963