Iron Mountain Technical Project Manager - Support in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Technical PM will be responsible for leading a Global Support and break fix team and for providing L2 & L3 Support for our Global DS Service Operations. The role requires an experienced IT Professional with a proven record of being hands on, leading teams to support in a fast paced environment. The role also requires a deep understanding of ITIL principles and experience with Problem Management function implementation. This individual will be working with different teams to ensure all steps of the problem life cycle are followed and FMEAs are being conducted as well as a thorough root cause analysis is completed. In this role, the individual will :
Collaborate with The Product Owner and stakeholders to:
Define acceptance criteria for key deliverables
To understand requirements and determine best solutions
To maintain backlog and burn down list.
Collaborate with Project Teams to:
Ensure that the test strategy is sound for work done by the L3 Breakfix team.
Analyze existing systems and propose, define, and execute appropriate solutions
Develop detailed task breakdowns and monitor the progress
Ensure that a solid deployment strategy is developed to be followed on deployment
Trouble shoot, analyze determine root cause, conduct options analysis, recommend approach, and execute appropriate remediation to solve of complex software and system problems
Identify areas of opportunity by identifying automation opportunities to bring efficiencies.
Works very closely with the business team & Engineering team as key stakeholders .
Ensures major design issues are addressed, such as security, performance, data integrity and scalability.
Collaborate with other IT departments to ensure:
Problem Management activities are carried through the life cycle.
Bring efficiency while leading the break fix team and analyzing the problem management data.
Operational Readiness Processes are followed & optimization implemented as needed.
Deployment manager, Release Management Processes are followed
Key Skills, Requirements and Competencies:
Coordinate with Scrum teams to ensure that acceptance criteria for key deliverables are being met.
Facilitate cross-team prioritization of tasks.
Be an active participant in the retrospective process.
Responsible for conducting scrum calls.
Responsible for ensuring the Scrum Team adheres to Scrum values, practices and rules.
Track and share status with Scrum teams to maximize productivity and efficiency.
Coach, Mentor, provide knowledge transfer, resolve conflicts.
Identify risks and mitigate them throughout the project.
Helps resolve impediments & Keeps the process moving.
Ensure that the team is fully functional, productive and self-managed.
Maintain and tune agile software development life cycle processes..
Lead one or more large cross-functional teams and onshore/offshore teams in an agile software development environment.
As a technical PM, this position must have demonstrated leadership ability in all aspects of the SDLC through requirements analysis, architecture specification, design, coding, testing, integration, deployment, and post deployment support.
Is a key hands-on contributor in the software product development life-cycle, performing analysis, driving software architecture and design, development, integration and testing for major, minor and maintenance releases.
Collect feedback through agile practices such as burndown charts and retrospectives, and interpret trends in order to promote continuous improvement.
Ensure the proper level of communication within and between the scrum teams and Product Owners to collaboratively develop features that support business needs. This includes scheduling and facilitating meetings for feature identification, estimation, prioritization, planning and daily check-ins.
Establish and maintain excellent working relationships with Product Owners, L2 Support team and Engineering team.
Enable close cooperation across all roles and functions and remove barriers.
"Servant Leader" - Must be able to garner respect from his/her team and be willing to get their hands dirty to get the job done.
Communicative and social - Must be able to communicate well with teams.
Facilitative - Must be able to lead and demonstrate value-add principles to a team.
Assertive - Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls.
Situationally Aware - Must be the first to notice differences and issues as they arise and elevate them to management.
Enthusiastic - Must be high-energy.
Continual improvement - Must continually be growing ones craft learning new tools and techniques to manage oneself and a team.
Conflict resolution - Must be able to facilitate discussion and facilitate alternatives or different approaches.
Attitude of empowerment - Must be able to lead a team to self-organization.
Attitude of transparency - Must desire to bring disclosure and transparency to the business about development and grow business trust.
Education/Experience: 4 year college degree / 7 - 10 years.
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE