Iron Mountain VP, Global Billing in Boston, Massachusetts
Iron Mountain Incorporated® (NYSE: IRM) is the global leader in storage and information management services.
Trusted by more than 230,000 organizations around the world, Iron Mountain’s real estate network comprises more
than 85 million square feet across more than 1,400 facilities in 47 countries dedicated to protecting and preserving
what matters most for its customers. Iron Mountain’s solutions portfolio includes,
,,,, and, helping
organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information.
Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business
documents, electronic information, medical data and cultural and historical artifacts. Visit for
Reporting to the SVP SVP TIMO and Billing Transformation, this individual will lead the Global Billing / Agreement to Cash (A2C) transformation, while managing leader and stakeholder adoption. The Global Billing Transformation Leader will be a key member of the finance transformation leadership team, and will be responsible and accountable for day to day leadership and execution of this program, driving significant financial and business benefits across the enterprise, through system implementation and process improvement, while mitigating risks. This leader will focus on the following key areas:
Enterprise Billing operations including systems selection and implementation
Agreement to Cash operations
With emphasis regarding
Global Billing and A2C Systems
Process Improvement and standardization through ESOAR (eliminate, standardize, optimize, automate, robotize)
The Global Billing Transformation Leader, must be globally oriented, and have a strong understanding of systems, processes and operational models. This leader must possess strategic business partnership capabilities enabling the business to meet its cost savings targets as well as drive greater operational efficiencies and continuous improvement.
The role must work closely with the SVP of Global Operations, Chief Financial Officer, Billing & A2C Executive, I.T., Finance Transformation team other executives to achieve stated results and have the ability to build confidence and trust.
As the business looks to improve working capital, and in particular cash collection, performance, this role will have Board level backing to drive the changes necessary to drive improvement.
Key responsibilities include:
Developing a detailed multi-year plan, prioritizing, assessing and ranking opportunities, implementation strategy & timeline, to enable the billing transformation success as part of finance transformation. (Resource, investment and financial payback).
Responsible for engaging with business unit leaders, leaders in regions/countries to ensure program has full understanding of business requirements to inform plan and prioritization.
Engage with senior functional & business leaders, to seek information, recommendations, buy-in & alignment on targeted returns and the plan.
Deliverresults partnering globally with key functional & business leaders
Annual targets, specific initiatives & milestones will be set together with the SVP of Operations, CFO and Finance Transformation team.
Working collaboratively with IT leadership in designing a billing strategy that incorporates leading practices and automation where appropriate
Providing thought leadership around the A2C operating model (in relation to billing in particular) to drive the establishment of leading practices.
Developing improvement implementation plans (including change management, engagement and communications), initiatives and/or service delivery and engagement outreach as it relates to A2C.
Engaging and effectively communicating with all key global stakeholders and maintaining a governance structure to ensure buy-in to upgraded procedures and systems across all business lines and finance teams.
Global Outlook – ability to operate in a global business, understanding the importance of cultural diversity while at the same time being able to drive effective change across different cultures. Must have the knowledge of or learn the unique requirements or constraints of our International operations, specifically at the country level. Ability to navigate a complex business & highly matrixed organization
Compelling Communication and Influencing Skills – able to address a variety of audiences in a credible and powerful fashion: Executive leaders, business/country leaders, functional leaders. Ability to clearly articulate Iron Mountain’s A2C vision and strategy to all stakeholders.
Drive Change – in the face of resistance and conflicting views, have the ability to push through new ways of thinking and work both within their team and the wider finance organization (ability to constructively challenge the status quo, identify improvements and engage with all relevant parties to gain commitment and ensure success. A change agent that is passionate about speed and simplicity.)
Anticipate the Future – act as a true leader, anticipating future opportunities and challenges and ensuring the team is lined up against them
Results Leadership – ensures customer focus, optimizes execution, drive organizational success, leads boldly
Personal Leadership – respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization
People Leadership – ability to develop, motivate and grow a vibrant team, optimistic --energizing the organization
Self-Starter with ability to set own objectives
Assertive and confident when dealing with conflict
Open-mindedness to take recommendations and input from many sources
Drive for achievement / results oriented; accept accountability
Flexibility and resilience to adapt to changing needs and timelines
Inclusive; Open to differences
Resilience & tolerance for ambiguity
Capacity – aptitude for logic, reasoning, and quick decision making
Energized by understanding the big picture and solving problems that impact beyond one’s domain
Driven by the ability to influence and help set and shape the strategy and direction of the company
Motivated by being a member of a top-tier professional leadership team with common objectives, a passion for the company, and respect for one another
Driven by achieving business results and continuously evolving the business
Excited by taking the big decisions, executing flawlessly, and seeing the results
SVP Global Operations
Other Key Relationships:
CFO (Board Sponsor)
NA Billing A2C Leader
International A2C Global Process Owner
Business Leaders (Developed Markets and International) including Country General Managers, Sales Directors and Operations Directors
Finance Leadership team (CFOs, Regional Controllers and Country Finance Directors)
Transformation & Integration Office
Head of Global Finance Shared Services
IT Leadership team
This job requires a Bachelor’s degree in Business
Finance qualification, e.g. Chartered Accountant
Master’s degree or MBA preferred
12 + years of experience business/commercial leader and/or in a global finance organization
Experience implementing major, global change management programs
Experience with complex billing and collections systems / processes
Knowledge and experience of how to define billing KPIs, set targets and install practical measurement and tracking tools
End to end process understanding around the A2C operating model
Successful track record of finance transformation and process improvement around A2C
Recent experience with Oracle ERP, billing systems, CRM systems
Iron Mountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Requisition # 2018-19310
Category Product Management