Iron Mountain Jobs

y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Systems Engineer - GDIT in Boyers, Pennsylvania

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.

Systems Engineer, Global DS Service Operations (NA)

Location: Boyers, PA

Shift: 7am-4pm

Primary purpose of the Role

The Systems Engineer will be responsible for providing on-site support at our West Columbia, SC imaging center as well as supporting our cloud based imaging and file transfer central environment.

This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the Project Coordinator for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including scanning, imaging and managing file transfer.

Key Accountabilities

The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:

  • Daily maintenance activities to ensure all IT operations run smoothly.

  • Daily support for the local imaging center and for the cloud based central environment.

  • Responsible for proper daily escalation of issues and off-hour on-call support.

  • Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.

  • Responsible for successful on-boarding of new DS customers and change requests for existing DS customers

  • Ensure constant systems/solution availability to meet project SLA’s

Key Relationships Focus (Nature of interaction)

  • Driving / delivering on support commitments

  • Improving Service Operations

Knowledge/Skills/Experience

  • Extensive experience with remote control tools, Windows 10, Server 2016, and Active Directory.

  • Some experience with SQL Database.

  • Installation of hardware and software products remotely and at customer locations.

  • Deep understanding of the various IT functions

  • Providing technical support for hardware and software products on-site.

  • Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.

  • Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.

  • Strong organizational skills

  • Ability to plan strategically

  • Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly

  • Network management and support- some knowledge of switches, routers and firewalls

  • PowerShell scripting experience desired

Qualifications:

  • Bachelor’s degree (B.A. or B.S.) from a four-year college or university or an equivalent combination of education and experience.

  • Typically 5 years of IT and business work experience with a broad range of exposure to various technical environments and business segments.

  • ITIL v3 foundation and practitioner certification desirable.

Category: Information Technology Group

Category: Information Technology Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0034570

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