Iron Mountain Transportation Coordinator in Cerritos, California
About Iron Mountain
Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.
This role is responsible for enabling an efficient day-to-day Transportation operation by supporting Transportation Supervisor and couriers through route staffing, courier training, information gathering, absentee coverage and communication.
Human Resources/Workforce Leadership - Plan for and execute daily route planning & preparation; daily task assignments to couriers; route efficiency, plan for next day. Monitor route progress throughout the day, effect changes as appropriate. Ensure safety & security procedures are understood and followed. Resolve customer delivery issues. Execute daily reporting of metrics as assigned.
Assist supervisor with courier check in / check out process.
Operational Excellence, Standards & Compliance - Utilize routing software to construct efficient well planned routes that achieve high levels of TCS. Monitor workflow to ensure all transportation administration and maintenance processes are followed (DVIR, BDIR, Fueling, IFTA, DQ). Accountable to notify and Report to Management all variances to plan in Route Performance.
Support/Coverage - Provide phone coverage, including calls from drivers, customer service and other route related inquiries. Provide back up coverage for vacant routes, absences as needed.
Training - Train drivers on safety, security, route knowledge and courier procedures through the use of check rides.
Coordinator role should be an expert level courier, proficient in all aspects of transportation courier operations. Position should lead by example and provide support and instruction to couriers on a daily basis. Coordinator role also assists Transportation Supervisor as necessary to ensure efficiency and high service performance of day-to-day operations.
Coordinator role solves routine problems with routing, courier staffing, and common customer service issues.
Coordinator impacts operation by supporting courier teams within Transportation. Directly and indirectly,Transportation impacts our customers utilizing such service and other job families within Iron Mountain (Customer Service, Sales, Account Management).
Total travel: 10%, local travel: 10%
Education/Experience: High school/1 - 2 years
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.
Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Requisition # 2018-19888