Customer Care Associate

Location: Ireland, UK, or France (in-person)

Iron Mountain is seeking a Customer Care Associate to join our team. The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.

Key Responsibilities:

• Develop a strong understanding of customer needs and maintain close relationships with assigned accounts

• Support daily, monthly, and quarterly operations to meet customer requirements

• Monitor and manage costs in line with contract pricing

• Collaborate with cross-functional teams to achieve company objectives

• Drive process improvements within the customer service function

• Participate in customer meetings, including Quarterly Business Reviews

• Report operational performance to senior management

• Use KPIs to track and improve team performance

• Identify and address root causes of inefficiencies

• Contribute to strategic initiatives that enhance business competitiveness

• Train and support new team members

• Manage stakeholder expectations effectively

Requirements:

• Must be based in Ireland, the UK, or France

• Fluency in French is a strong plus

• Experience in a high-volume, customer-facing environment preferred

• Proven problem-solving and change management skills

• Ability to travel domestically and internationally

• Strong written and verbal communication

• Excellent collaboration and influencing skills across global teams

• Proficiency in Excel

• Familiarity with Six Sigma/Lean processes is advantageous

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0090968