Director, Imaging Operations

Elevate Your Career at Iron Mountain

Lead Transformation at Scale. Drive Operational Excellence. Influence the Future of Digital Solutions.

Iron Mountain is seeking a dynamic and forward-thinking Director of Digital Operations to lead and evolve our digital business across a critical U.S. region. In this high-impact role, you will serve as the business owner for digital operations in Dallas, TX—responsible for financial performance, operational delivery, employee experience, customer satisfaction, and long-term strategic planning.

This is more than an operational role—it's a leadership opportunity at the intersection of innovation, execution, and enterprise growth. You will manage large-scale teams, and collaborate closely with executive leadership and cross-functional stakeholders in IT, Finance, HR, Sales, and Product. Your focus will span from near-term KPI delivery to long-range planning and investment strategy.

We’re looking for a decisive, hands-on leader with the vision to scale, the financial acumen to drive results, and the people leadership skills to inspire high-performing teams. If you’re motivated by complex challenges, passionate about operational excellence, and ready to make a lasting impact on a global brand—this is your opportunity.

What we offer:

• Day-One Benefits: Comprehensive medical, dental, vision, and more—starting your very first day.

• Flexible Time Off: Recharge when you need to with our flexible vacation policy that respects work-life balance.

• A Culture That Values Your Voice: Be part of a workplace where your ideas, experience, and perspective truly matter.

• Global Reach, Local Impact: Join a forward-thinking organization with 26,000+ colleagues across 60+ countries, united by a commitment to innovation and transformation.

• Total Rewards Package: Competitive base salary + bonus, plus benefits designed to support your career growth, financial security, and overall wellbeing.

• Belonging & Growth: Experience a culture of inclusion, where you're empowered to grow, lead, and make an impact.

Key Responsibilities:

Operational Leadership

• Provide strategic and tactical oversight for all Digital Operations within the assigned region.

• Ensure operational excellence by meeting or exceeding key performance indicators (KPIs), including quality, productivity, and turnaround times.

• Implement standardized workflows, continuous improvement programs, and best practices across all sites.

​ Financial Management

• Own and deliver P&L results, partnering with Finance to forecast, monitor, and achieve financial objectives.

• Develop annual budgets and long-range plans aligned with business growth and operational needs.

• Support deal structuring and pricing strategy to ensure long-term profitability and growth.

Cross-Functional Coordination

• Serve as the primary operational liaison with Sales, IT, HR, Finance, Product, and Customer Success.

• Act as the operational escalation point for strategic customer engagements and enterprise opportunities.

• Partner with implementation and solutioning teams to support new customer onboarding and expansion initiatives.

Strategic Planning & Transformation

• Lead multi-year planning for operational capability, real estate utilization, and technology investments.

• Identify opportunities for automation, consolidation, and innovation to improve service delivery and scalability.

• Participate in national and regional transformation programs to drive continuous improvement and future readiness.

​ People Leadership & Culture

• Lead a team of up to 12 direct reports across multiple sites; drive performance accountability, leadership development, and succession planning.

• Champion Iron Mountain’s values and safety culture.

• Foster a positive, inclusive, and high-performance environment at all levels of the organization.

Qualifications & Experience:

• Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred

• 10+ years of progressive leadership experience in Digital Operations, BPO/BPM, or document management services

• Strong P&L ownership and financial acumen; ability to analyze trends and make data-driven decisions

• Experience managing large teams and facilities

• Proven ability to influence and collaborate in a highly matrixed, cross-functional environment

• Technical familiarity with platforms such as Kofax Capture/KTM and related digital workflow tools

• Excellent communication, presentation, and stakeholder management skills

• Must be a U.S. Person eligible for Public Trust Clearance

• Willing and able to travel up to 10% of the time

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0091334