Iron Mountain Mortage Solutions Supervisor in Dallas, Texas
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Oversee the day to day processes and teams for all operations under assigned scope of control in the most cost effective and customer satisfying manner by leading and coaching a high performance team. Ensure all employees understand and follow Safety & Security procedures. Interface and communicate daily with customers internal and external. Resolve issues, plan and staff area of responsibility, training, adhere to all department and compliance standards. Monitor metrics and service levels throughout the day. Knowledge of the Fannie Mae, Freddie Mac, Ginnie Mae Guides, as well as other industry regulations are a plus. Mortgage document and process familiarity is required for the leader. Responsible for overall supervision of the specific task order(s) as well as daily reporting.
Mortgage Solutions Supervisor - Imaging Team
Shift: Sun-Fri (6 Day Workweek)
Salary: 50K - 60K plus bonus
Dallas, TX 75212
Iron Mountain Incorporated (NYSE: IRM) is a global business dedicated to storing, protecting and managing, information and assets. Organizations across the globe trust us to store and protect information and assets. Thousands of local enterprises work with us, as does almost all of the FORTUNE 1000. From critical business information to geological samples, works of fine art to original recordings of treasured artists, our customers can rely on us to protect what they value and help unlock its potential.
Join our team and you will experience a total rewards package to support your health, life, career, and retirement including:
A comprehensive health and wellness package to include, medical dental, and vision - on your 1st day of employment
Paid vacation, holidays, and sick/personal time
401K with company match
Employee Stock Purchase Program
Oversee the day-to-day projects and personnel within the Imaging Center. Interface and communicate daily with customers (internal/external), resolve issues, plan and staff for projects, adhere to department standards, monitor timelines and results.
Supervise an 11 member document scanning team. Manage project timelines, quality, and outcome of Customers orders.
Lead, mentor, cross train and provide accountable standards and measures to the department employees.
Research and resolve customer issues, modify work procedures as needed to meet customer demand.
Manage HR related items: scheduling vacation, managing timecards, assist in performance reviews, assist in hiring and termination processes.
Ensure quality metrics are consist throughout the imaging process
Provide hourly and daily production reports to the manager
Lead daily huddles and team meetings
This position requires good communication skills to communicate effectively internally and externally. There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication. External communication may consist of infrequent Customer visits, written and verbal communication. Ability to communicate effectively current imaging processes.
Minimum 3-5 years of mortgage experience (document custody, loan processor, loan closer, mortgage review, etc.)
Minimum 2 years of leading a team of 10+ employees
Preferred knowledge of Fannie, Freddie, Ginnie
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE