Job Information
Iron Mountain Senior Director, DMS Operations (Memphis) in Southaven, Mississippi
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Join our Growing Digital Solutions Team! We are looking for a talented leader to support our Operations Team!At Iron Mountain, we have an unwavering commitment to supportVeterans. We strongly encourage Veterans to apply.
Benefits of being an Iron Mountain Employee:
Employee Stock Purchasing Program
Unlimited Vacation Time
Medical, Dental, Vision Benefits available immediately
(More details are located at: irmbenefits.com
Job Summary:
The Senior Director of Digital Operations, Service Delivery Manager will be responsible for leading and managing all aspects of Iron Mountain’s Digital Operations within the 2 countries for one particular program. As the business owner, direct accountability for driving customer satisfaction, financial results, positive employee experience, business development, operational excellence and safety within the program. This position reports to the Vice President, Global Digital Operations.
The role will serve as the strategic and operational expert for all business aspects of the digital operations to include high volume paper-to-image scanning operations, Intelligent Document Processing and business process management services. The Sr. Director will have leadership responsibility for an annual P&L; and possess the ability to manage multiple teams, consisting of 300+ indirect reports, via previous director/managerial roles.
The Sr. Director must be capable of leading our operational excellence program through executing on key performance indicators, identifying specific opportunities, and leading actions for improvement where required. This role is expected to serve as the subject matter expert, leading through influence across the region in all digital business operational matters. The Sr. Director must possess broad and adaptive decision-making skills, leading with company values as well as the best interest of the organization and customer top of mind.
The position will play a significant role in creating the multi-year financial plan, meeting or exceeding budgets, evolving the capability roadmap, and overseeing the operational delivery for the region in terms of quality, timeliness, and efficiency. The role will be critical in coordination of efforts across the functional areas of Iron Mountain (e.g, HR, IT, Finance, Solutioning, Implementation, and Product Management) to ensure the near-term needs of the customers and operations are met and the longer-term planning is aligned with the regional, global, and product strategies.
The Role and Responsibilities:
Service Delivery: The Sr. Director will be responsible for the performance of all digital operations outlined in the program. This performance includes customer KPIs for on-time performance, quality, and any other pertinent measurements required by Iron Mountain customer agreements. The Sr. Director must be equally adept at identifying root causes of delivery issues, identifying appropriate remediation, and overseeing the remediation activities in the regions.
Financial Execution: Working with the Vice President and Finance Business Partner, the Sr. Director will be responsible for the financial planning and performance of their Digital Operations. This includes financial forecasting and delivering the financial results expected by the business.
Business Development
Account Sponsorship: The Sr Director will work closely with account management on the program as well as on removing obstacles to expedite revenue generation.
Problem Solving: The Sr. Director will demonstrate a proven ability to understand customer challenges and work with operations and sales teams to develop win-win solutions. The ability to adjust the strategic plan and change course to mitigate risk and ensure mission accomplishment is a critical competency.
Leadership, Talent Development, & Culture: While the Sr Director will need to earn and maintain the role of operational expert for the organization in the region, much focus should be placed on teaching operations management resources and lending experience in order to build scale and develop talent. The Sr. Director should also play a role in identifying high-potential talent that can be counted on for stretch assignments or are ready to serve in expanded roles based upon previous performance. Succession—as well as contingency—planning will also be part of this leader’s professional mandate.
The Ideal Candidate Characteristics & Credentials
Proven comfort and ability leading and partnering cross-functionally with large and diverse operational teams, including highly technical teams
Working knowledge of digital operations—scanning, digital mailroom, Intelligent Document Processing, ECM and business process management services —in support of multiple industries
Strong P&L experience of similar scope and size
Demonstrated ability to build short and long-term business plans
Track record of success in a global organization that is fast paced and experiences heavy competition for scarce resources
Evidence of business and financial acumen
Ability to analyze financial statements, forecast, and measure to budget
Demonstrated ability in independent decision making, supporting large customer groups, and managing highly visible projects
Track record of delivering work efficiently through formal and informal channels and displaying broad understanding of business practices and policies
Ability to partner effectively across all levels of the organization
50% Travel to/from Mexico; Will office in Memphis and be in office daily. (Non-remote)
Bachelor’s degree or equivalent experience required; advanced degree or experience preferred (MBA or similar).
English/Spanish required. Multilingual a plus
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0072626