Iron Mountain Senior Operations Manager in Dallas, Texas
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The BNYM Senior Operations Manager is a key member of the leadership team working directly with the Director of Operations on all matters of collaboration among the leadership team, and the principal point of coordination with adjacent departments for around 500 employees.
As a trusted and empowered manager, this individual assists the Director with financial, day to day operations and general management activities for the entire program including customer communications servicing the mortgage industry.
Manages all activities related to BNYM operations to include the workflow processes, ensuring process standards are practiced and followed, assessment of facility performance and capacity, customer service, and leader for all implementations and optimizations.
Lead the implementation of new technologies in support of the operation.
Review and manage to the program contract deliverables
Lead and execute select strategic initiatives that drive revenue growth, increase contribution margins and deliver increased process efficiency for the entire business.
Evaluating performance results, identifying and assessing risk factors, managing action item registers and action trackers.
Assist in the design and execution/presentation of communications specific for the program to internal and external stakeholders including employees, leaders and clients. Interface with the customer as required, as well as participate in QBR’s and the like.
Occasionally represents the program and may be a proxy for the Director when needed.
Work cross functionally with Iron Mountain resources to assist in initiatives both in program and outside the program.
Plan, organize and lead business reviews to ensure that departmental goals, objectives and overall progress are being measured and reported on
Ensure operating metrics/service levels are in place for all aspects of the business and are reviewed/reported on a regular basis
Help in the creation of a culture of continuous improvement
Supporting the training of new staff in all phases of the custodial process.
Makes recommendations to management on desirable additions, replacements or changes
Coordination of local operations for proper safety / chain of custody / security
Included as part of the operation responsibility is capacity planning which includes managing the throughput of each phase of custodial processes.
Lead technology innovations and implementations to drive efficiencies within the business
Key Skills, Requirements and Competencies:
Experience leading teams of over 200+ in a diverse work environment with SLA’s.
Mortgage industry experience a plus, but not required
Bachelor's degree in business or computer science; may have post-graduate education or training. Typically requires five to seven years of management and operations related experience.
Requires a minimum of 5 years of computer experience in the Windows environment and imaging, experience with Kofax is a plus, with five or more years of management experience.
Active participation in the operations, support and maintenance of all aspects of imaging practices within Iron Mountain
Ensure process and procedures are in place to ensure Iron Mountain security policies and controls are met related to imaging
Strong project/program management experience
Excellent communication skills to convey information across broad audiences
Strong Mortgage processing experience a plus
Six sigma or equivalent certification or experience a plus
Experience in a high volume tight SLA production environment
Knowledge of imaging software (Kofax capture a plus)
Knowledge of computer and scanner operation
Excellent knowledge of G Suite, Windows environment with some knowledge of networking
Must be Dallas Metroplex based. This is not a remote position
Category: Operations Group
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