Iron Mountain Sr Implementation Manager - Remote in Denver, Colorado

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.

Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Responsibilities

The Sr. Implementation Manager is a leader within the DMS Implementation organization responsible for managing all facets of a technical implementation to include Customer Relationship Management, Project Management, Technical Design, Operational Performance and Financial Performance.

The Sr. Implementation Manager is a customer facing role that also works closely within a matrixed organization comprised of sales, field operations, account management and DMS Management to coordinate and execute the successful implementation of larger and more complex DMS solutions. This individual will also be responsible for leading the development / enhancement of custom solutions with a technical team comprised of both onshore and offshore resources.

As a front line leader with internal and external customers you will present the overall strategies of the DMS organization. Within Iron Mountain you will provide direction and guidance on the overall process and procedures to maximize operations and overall profitability of the operation. Outside of Iron Mountain you must be professional and well-informed at all times which gives customers confidence and assurance with Iron Mountain to drive more business.

Key Responsibilities:

  • Managing Customer and Internal Resources through established DMS implementation methodology and standards. Delivering successful DMS solutions for larger and more complex projects.

  • Serves as a liaison with districts/division to ensure that proper resources are available along with troubleshooting operational issues that may arise

  • Your role will focus primarily in North America but you may get called to help in the alignment of DMS globally.

  • Key interaction required in the following areas:- Local operations on training of procedures and workflow- Sales for overall capabilities and pricing- Senior management for overall progress of the market or territory

Qualifications

Qualifications:

  • BS/BA or equivalent work experience required. Requires 5 plus years of DMS operation related experience and 5 plus years of proven project management experience in a matrix environment with an imaging concentration.

  • As a senior member of the Implementation team you are required to provide leadership within the Iron Mountain organization and externally with our customers while supporting and promoting Iron Mountain core values.

  • As a project lead you must navigate both internally and externally within the customer’s organization to access resources and build consensus regarding strategy and direction of the implementation, manage resources required for completion of the project

  • Extensive imaging/outsourcing related Project/Program management experience.

  • Ability to evaluate, design and deliver imaging solutions.

  • Proven internal/external written and verbal communication, interpersonal and analytical skills.

  • Ability to lead projects with a team of resources.

  • Ability to multi-task and prioritize issues in a complex environment.

  • Excellent customer service and organizational skills, must be detail-oriented. Technical understanding of industry specific platforms and protocols.

  • Proficient with Microsoft office software with the aptitude to become proficient with other DMS product.

  • As a leader you will be the IM contact for the all phases to the customer during implementations and a subject matter expert to branch facilities. You will be required to analyze and resolve challenges, escalating to the Director, DMS Imaging Operations when required.

  • Ability to travel up to 25%

  • Licenses & Certifications Required: Kofax AC 7.5 or greater or equivalent experience.

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2018-19242

Category Operations

Type Full-Time

Work From Home (Virtual) Yes