Iron Mountain Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Senior Critical Facilities Technician, Data Center in Edison, New Jersey

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

The Senior Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversite of electrical, HVAC, and building management systems. He/She will maintain the proper operating conditions of the compute space for all IT processing and network equipment to ensure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/She will participate with multiple IT teams on project work as requested. He/She interfaces with employees, vendors and customers at all levels. IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.

Key Responsibilities:

  • Act as a first responder providing hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, CRAH, CRAK, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems

  • Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to meet or exceed up-time service levels

  • Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation

  • Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements

  • Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done. Ensure all safety procedures are adhered to while performing work

  • Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using IMDC’s ticketing system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment

Functional Knowledge, Skills, and Competencies:

  • Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.

  • Perform basic electrical troubleshooting, including use of an amp-meter Identify, research and support process improvement actions related to data center services.

  • Understand major and minor UPS and related systems’ Preventative Maintenance.

  • Understanding of HVAC systems.

  • Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.

  • Basic knowledge of building management systems.

  • Understanding of basic math skills.

  • Extreme attention to detail and procedural compliance in a fast-paced environment.

  • Strong sense of urgency and ability to prioritize tasks with minimal supervision.

  • Rack/Stack/Configure hardware.

  • End-user computer support and/or telecom experience preferred.

  • Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.

  • Provide general cleaning of the data hall environment as needed on a regular basis.

  • Complete and document daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.

  • Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.

  • Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite. SharePoint proficient.

  • Over-time work is required based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.

Business Expertise : A Critical Facilities Technician must have a level of competence working in a mission critical environment. They will be required to follow best practices defined for the data centers.

Leadership: This role will be responsible for the support and efficient operation of the data center.

Problem Solving: This role will be required to troubleshoot and resolve minor to major problem with the Data Center facility equipment and also assist with problem situations with the electrical and mechanical plants. Understanding of electrical and mechanical systems in a critical operations environment and ability to read one-line drawings. Can troubleshoot all types of RTU, CRAC, CRAH’s. Able to create a checklist and follow it in order of arrangement without losing track of completed tasks. Experience managing small-sized projects with minimal supervision. Ability to quickly troubleshoot a range of technical situations with diverse scope and complexity in a critical operations environment and resolve effectively and efficiently.

Nature of Impact: The efficient operation of the compute spaces physical plant supporting the data center has a direct impact on both internal and external customers.

Leadership: This role will be responsible for the support and efficient operation of the data center.

Nature of Impact: The efficient operation of the compute spaces physical plant supporting the data center has a direct impact on both internal and external customers.

Area of Impact: This role has impact on the IMDC business line.

Interpersonal Skills: Must be able to communicate clearly and effectively in English, both verbally, typed and written. Includes reading, comprehending, and following documentation written in English.Strong organizational skills, must be able to work independently and in team environment.

Physical Requirements:

Reach and stretch to position equipment and fixtures while maintaining balance

Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance

Bend or twist the body into unusual positions while working with tools or equipment

Perform physical tasks for the entirety of your shift without becoming overly tired

Use hands to manipulate small wires and objects

Work in a noisy environment

Work at depths, such as under raised floors

Must be able to lift or push fifty (50) lbs. to include standing, bending and kneeling as needed to perform this task

Able to walk, sit or stand for long periods of time

Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition

Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition

One (1) to two (2) years’ experience in a critical operations environment. Data center experience preferred. One (1) to two (2) years’ experience with chiller plants preferred. Technical (Military/Trade School) training and/or two plus (2+) years relevant experience preferred.​

Iron Mountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.

Category: Information Technology Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0046733