Ingeniero TI de Soporte a Clientes (Bilingüe)

Ingeniero TI de Soporte a Clientes (Bilingüe) / Remote Role

Do you have a passion for providing expert technical support and ensuring the seamless operation of critical IT infrastructure? As a Systems Engineer, you'll be the first line of defense, monitoring systems, troubleshooting complex issues, and providing exceptional service to both internal and external customers. This role is perfect for a proactive problem-solver who can maintain system health, manage technical requests, and contribute to the continuous improvement of support procedures, all while staying ahead of the latest technological trends.

What We Offer

• Part of an ever-evolving global organization focused on transformation and innovation.

• A culture of belonging in which you are encouraged to use your voice.

• Global connectivity with 26,000+ colleagues across 60 countries.

Responsibilities

• Monitor ticketing systems and fulfill customer requests related to on/offboarding, usage, and standards in a production environment.

• Provide first-level technical support, troubleshooting hardware and software malfunctions, and ensuring high-quality customer service.

• Manage and maintain virtual and physical IT inventory, including servers, network infrastructure, and other systems components.

• Monitor system health and react proactively to avoid or minimize operational disruption.

• Acquire, maintain, and document knowledge of new and existing systems to ensure accurate technical assistance and stay current with industry trends.}

Requirements & Qualifications

• Strong and fluent English level

• A bachelor's degree in Computer Sciences or a related field is preferred, along with 2-5 years of experience in technical operations.

• Proficiency with systems engineering functions, including development, implementation, and deployment.

• A strong working knowledge of local area networks, server installations, and WAN concepts is essential.

• Experience with a variety of computing platforms, including VMware, Nutanix, Cisco UCS Servers, and Azure, is highly valued.

• Clear understanding of virtualization technology, database methodology, and experience with operating systems such as Linux and Microsoft Server.

Ready to apply? We invite you to join our team and help us maintain an exceptional level of operational excellence.

Join us at the Mountain where culture and values are practiced and respected every day.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0091767