ROI Specialist
- Job Category: Operations Group
- Job Type: Full time
- Reqid: J0090273
Medical Records specialist/ Customer service and data entry
Schedule Monday to Friday 9:00am- 6:00pm
Pay: $16.00 per hour
Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.
Verify the accuracy and quality of each request and data entry the request into both the Iron Mountain and client systems. Ensure that work is performed per federal and state statutes
Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain
Develop and maintain proactive customer relationships to ensure the quality of service provided. • Maintain telephone contact with customers regarding accurate and timely service for release of information. • Answer all routine customer inquiries in an efficient and effective manner. • Direct difficult inquiries or complaints to the appropriate person. • Contact customers when problems arise, as appropriate and in accordance with Iron Mountain policy
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0090273
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.