Supervisor - Operations

Job Title: Operations Manager

Location: Bilaspur

Department: Operations

Reports to: Regional Operations Manager

Experience required: 10–15 years in warehousing/operations management

Position Purpose

The Operations Manager will be responsible for ensuring the seamless delivery of services across all business lines at the designated location. The role encompasses oversight of operational performance, facilities management, OHSE and risk management, and integration of newly acquired businesses. The incumbent will play a critical role in maintaining service quality, supporting business growth, and aligning with Iron Mountain's global standards.

Key Responsibilities

Operations & Facility Management

• Manage day-to-day operations across assigned locations to meet performance targets.

• Ensure facilities are maintained to Iron Mountain standards and support future business growth.

• Oversee compliance readiness and support customer audits.

• Maintain effective organizational structure and define clear job roles within the team.

System & Process Compliance

• Ensure SOP compliance and data accuracy in ReQuest/O’Neil systems.

• Review and monitor system usage and address deviations.

Resource & Cost Management

• Control and optimize headcount in line with budget requirements.

• Manage AMC and equipment maintenance costs.

• Implement cost control initiatives including FTE optimization, overtime monitoring, and facility productivity improvements.

Customer Service Excellence

• Support Customer Service teams in issue resolution and service improvement.

• Ensure effective communication and prompt response to customer queries.

People Management

• Hire, develop, coach, and retain a high-performing and geographically dispersed team.

• Lead performance management, goal setting, and talent development.

• Foster a culture of accountability and continuous improvement.

Risk & Compliance

• Ensure adherence to OHSE policies and procedures.

• Maintain a safe and secure working environment and monitor risk exposure.

• Schedule and track maintenance of operational equipment to ensure compliance.

Business Integration

• Facilitate seamless integration of newly acquired businesses into existing operations.

• Promote adoption of Iron Mountain SOPs and operating systems (ReQuest/O’Neil).

Continuous Improvement

• Identify, implement, and share operational best practices across locations.

• Continuously assess processes for improvement and innovation.

Required Experience

• 10–15 years of operations or warehousing management experience.

• Proven experience in managing teams and achieving performance KPIs.

• Experience in handling customer interactions and audits.

• Demonstrated ability to manage cost centers effectively.

Skills & Competencies

• Strong leadership and team management skills.

• Excellent problem-solving, analytical, and decision-making abilities.

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

• Familiarity with ReQuest, O’Neil, and other warehouse management systems (preferred).

• Strong communication and interpersonal skills.

Interested candidates can apply for the job here or share the updated resume with runa.singha@ironmountain.com.

Thanks and regards,

TA Team

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0087232