Iron Mountain Contracts Coordinator, Sales in Harrisburg, Pennsylvania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Contracts Coordinator is responsible for providing critical contractual and operational support to the Sales team, managing the contracts process from start to finish, while acting as a project manager for each opportunity. The intent of this role is to create capacity for the Sales team by managing their contractual needs, acting as a subject matter expert, problem solver and strategic thinker.
Provide requested contracts to Sales inclusive of deal specific information; draft pricing schedules and review modifications thereto upon confirming business expectations with Sales; review professional services statements of work and recommend modifications to ensure continuity with company business practices.
Proactively identify disparities, gaps and contradictions in business specifications within contracts or requests from Sales, then edit documents accordingly, seeking approvals if necessary. Take a creative approach to problem solving by seeking clarity on complex contractual issues from business owners, then implementing non-standard language within contracts.
Resolve business and operational matters by weighing customer requirements against internal company policies, finding as much compromise as possible in order to meet or exceed customer expectations.
Ensure operational and business issues within contracts have been reviewed and approved by subject matter experts (e.g. Product Management, Finance, Sales, Operations, etc.), senior management and the Legal Dept.
Assist with various projects on an as-needed basis.
Implement improvements to standard contract templates, archiving old versions and posting to the intranet or SharePoint, as needed.
Education/Experience: 4-year college degree preferred
with minimum of 3-5 years contracts administration experience
General understanding of standard contract provisions, e.g. liability, confidentiality, indemnity, etc.
Solid writing, editing and proofing skills as they relate to drafting and modifying contractual documents
Strong attention to detail, particularly as it relates to compliance with company policy to be reflected in contracts, in addition to corresponding with internal and external customers
Ability to gain an understanding of a project through communications with Sales or by reading a contractual document including professional services statements of work
Ability to translate business specifications into contractual documents; strong business acumen
Strong project management skills with the ability to influence and achieve results through others
Ability to adapt quickly and effectively to changing workloads and business pressures
General understanding of software as a service and licensed software technologies
Familiarity with providing contractual support for Reseller and Channel partnerships
Strong work ethic with proactive attitude to accomplish tasks
Solid and professional communication skills with internal and external business partners
Ability to learn new systems and software as needed
Excellent Microsoft Word skills and general understanding of Microsoft Excel and PowerPoint. Preferred experience in SharePoint and Salesforce.com
Comfortable interacting with all areas of the organization including senior management
Prior experience supporting a Sales team in a contractual capacity
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE