Iron Mountain Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Global Strategic Accounts Analyst in Harrisburg, Pennsylvania

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.


Customer Relationship: Develop, build, and manage customer relationships including:

  • Demonstrating strong customer service and excellent communication skills

  • Ability to act with speed and urgency, while keeping customers proactively apprised of status

  • Liaise with internal/external customers to ensure ongoing communication and updates

  • Proactively identify opportunities to improve efficiencies while providing on-going communication to internal/external customers

  • Ensure the integrity throughout the customer process and experience

Customer Strategy & Support:

Act as the global support for specified GSAs with ongoing critical functions; including:

  • Coordinate and triage customer needs and requests at a global level

  • Supporting renewals, price increasing, and global data supporting activities

  • Act as a liaison to collate, gather, and interpret global customer information, including GSA team supporting information

  • Support the Managing Directors with Sales Support activities, as needed

  • Responsible for new account set-up tasks, such as, new account creation, consolidation, management, maintenance, and migration as needed

  • Develop, build, maintain, and produce global ad-hoc and recurring reports to satisfy customer requests and SLAs

  • Communicate and report statuses with internal/external stakeholders; prepare status reports as requested

  • TPO, Audits, and Assessments; responsible for scheduling, coordinating and managing remediation

  • Responsible for destruction order processing, hold code and RCC maintenance, to ensure that customer SLAs are met, reported, communicated, and tracked

  • Customer service frequency adjustments and utilization improvements

  • Provide Shred facility opening and closure support, ad-hoc order support, and other Shred support activities, as needed

  • Work with operations and transportation to ensure timely resolution and communication with order issues

  • Assist in researching inventory issues

  • Support and manage customer critical incidents

  • Serve as liaison between Iron Mountain’s internal teams and the customer with billing, invoicing, and account maintenance

  • Assisting in compiling and creating QBR information

  • Assist in reporting and managing bad debt and accounts receivable

  • Support the Global Strategic Account Managers and Managing Directors, as needed

Category: Sales Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0044221