Job Information
Iron Mountain Global Strategic Accounts Analyst in Harrisburg, Pennsylvania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
Responsibilities
Customer Relationship: Develop, build, and manage customer relationships including:
Demonstrating strong customer service and excellent communication skills
Ability to act with speed and urgency, while keeping customers proactively apprised of status
Liaise with internal/external customers to ensure ongoing communication and updates
Proactively identify opportunities to improve efficiencies while providing on-going communication to internal/external customers
Ensure the integrity throughout the customer process and experience
Customer Strategy & Support:
Act as the global support for specified GSAs with ongoing critical functions; including:
Coordinate and triage customer needs and requests at a global level
Supporting renewals, price increasing, and global data supporting activities
Act as a liaison to collate, gather, and interpret global customer information, including GSA team supporting information
Support the Managing Directors with Sales Support activities, as needed
Responsible for new account set-up tasks, such as, new account creation, consolidation, management, maintenance, and migration as needed
Develop, build, maintain, and produce global ad-hoc and recurring reports to satisfy customer requests and SLAs
Communicate and report statuses with internal/external stakeholders; prepare status reports as requested
TPO, Audits, and Assessments; responsible for scheduling, coordinating and managing remediation
Responsible for destruction order processing, hold code and RCC maintenance, to ensure that customer SLAs are met, reported, communicated, and tracked
Customer service frequency adjustments and utilization improvements
Provide Shred facility opening and closure support, ad-hoc order support, and other Shred support activities, as needed
Work with operations and transportation to ensure timely resolution and communication with order issues
Assist in researching inventory issues
Support and manage customer critical incidents
Serve as liaison between Iron Mountain’s internal teams and the customer with billing, invoicing, and account maintenance
Assisting in compiling and creating QBR information
Assist in reporting and managing bad debt and accounts receivable
Support the Global Strategic Account Managers and Managing Directors, as needed
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0044221