Iron Mountain Data centre specialist in Heywood, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Data Centre Specialist will provide operational support within the business, have a good working knowledge of warehouse locations and understand the appropriate function keys and information windows within the Inventory Management system. Ensure that the service that is provided to Iron Mountain’s clients falls in line with the company's Total Customer Satisfaction initiative at all times.
Understand and utilise Iron Mountain inbound and outbound procedures to retrieve, process information from client’s order onto Inventory management Systems utilising handheld scanning equipment (PDT)
Ensure Client assets are suitably protected in accordance with the client specifications i.e. stacked correctly & sensitive / delicate information must be securely wrapped/strapped
Highlight any damaged boxes where appropriate
Ensure that the system inbound and outbound verification processes are adhered to at all times
Check jobs on the system at regular intervals during the day and prioritise requests according to cut off times. (For example some jobs have a 2 hour SLA)
Ensure requests are released from the system in a timely manner and appropriate paperwork produced to the box
Responsibility for maintaining integrity of inventory locations
Ensure that all assets the site receives are processed accurately and boxes are put away within specified timescales.
The position will involve manual handling
The position will involve working at a pace in line with site specific targets for APH (Activities per hour)
Adhere to site specific requirements for internal relocations of assets
Assist with any client queries when appropriate
Ensure all system functions and processes are adhered to in line with Global Standards and Quality Management systems i.e. ISO9001 accreditation
Ensure full compliance with Sarbanes Oxley and other key operating standards
Act as a mentor to new staff by providing training and coaching
Ensure that everyday operational activities are carried out in accordance with employee responsibilities under the Health and Safety at Work Act etc 1974
Responsibility for promoting the security of buildings/ property/ computer equipment and systems & ensure compliance with mandatory IM visitor/ contractor control mechanisms
Must demonstrate good customer service behaviours
Good communication skills
Ability to work well under pressure
Puts the customer first
Effective communication skills
Professional image, attitude and method of operation
Previous experience of working with the records management or Data Protection industry is desirable
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE