Job Information
Iron Mountain Digital Scanning Senior Site Supervisor in Heywood, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
We are currently seeking a Senior Site Supervisor to take responsibility for managing all day to day operational service provision functions and activities at our Heywood facility, in the most cost effective and customer satisfying manner, whilst championing and implementing IM regulations and processes, to deliver our primary objective of total customer satisfaction through best in class service delivery.
Key Accountabilities
Ensure that all client objectives are achieved to their satisfaction and that a pro-active and professional client communications strategy is developed and maintained to the highest levels
Support the DS team in the execution of exceptional delivery services and contract maintenance programmes
Promote and maintain a high standard of operational excellence and personnel management supervising all operational activity and operational personnel within the agreed upon parameters
Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives
Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives
Ensure that all required administration relating to daily operational throughput is managed and maintained
Ensure that local operational staff are fully and regularly briefed on Task and Capture Centre performance, processes, procedures, objectives and other relevant information
Ensure that all IME personnel policies are followed at all times.
Business planning in close collaboration with the UK Operations Manager and Site Supervisors:
Agree, monitor and update on a regular basis a service delivery plan that commercially maximises the facility’s resources whilst meeting or exceeding client expectations.
Agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all service deliverables for the facility.
Collate and publish regular records in regards to service performance.
Ensure that all administrative requirements are accurately processed, collated and published in a timely manner.
Relationship & Performance Management within the jurisdiction of responsibility:
Ensure that a detailed and factual list of daily service deliverables is established, maintained and monitored at all times.
Set, monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues, through regular performance reviews and feedback
Ensure that the Communications Strategy is being followed and that all team members are kept fully briefed of all operational expectations, via shift start huddles and shift handover
Monitor ongoing workloads to ensure that all resources are being fully utilised to minimum target values and within required SLA target objectives.
Ensure that all non-conformance reports raised in relation to contract breach are processed quickly and accurately for reporting through to Senior Management.
Liaise with client contacts and IME key stakeholders to ensure that all relevant deliverables are being provided to client expectations and in-line with contract obligations.
Ensure a non-compliance procedure is maintained to address any quality or SLA failures.
Monitor the individual performance of direct reports, and subsequent subordinate personnel; quickly address below-standard performance results.
Ensure that an up-to-date and comprehensive skills matrix is maintained for all direct reports, and training plans are maintained and updated accordingly;
Liaise with relevant employees to ensure that detailed production schedules and priorities to meet or exceed client expectations are in place.
Quality Assurance & Continuous Improvement in collaboration with the regional Process Controller:
Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees, and maintaining evidential training records
Ensure that detailed TQA processes and procedures have been communicated and are being followed according to requirement.
Undertake investigations, publish reports and recommend remedial actions relating to non-conformance incidents.
Contribute fully to any investigation resulting from a major service failure, breach of contract or any instance that may damage the reputation of Iron Mountain or its relationship with an individual client, as requested by Senior Management.
Identify process improvements relating to the processing and production of all products and services delivered including close monitoring and interrogation of ongoing performance results.
Financial Management within the jurisdiction of responsibility:
Maintain a commercially viable operation through daily monitoring/interrogation of financial results.
Ensure that produced client products and services achieve/exceed agreed cost over-recovery objectives.
Ensure that local Iron Mountain DS contracts are delivered against agreed cost models; plan/initiate corrective action where an individual product, contract, order or individual member of staff is performing below required objectives.
Ensure that all financial data is being collated accurately and in a timely manner to ensure that precise financial performance data can be processed to agreed schedules.
Ensure that forecasting and planning of all daily deliverables is in-line with performance targets and sufficient to maximise the utilisation of all operational resources.
Decision Making Authority and Budgetary Responsibility
Financial authority according to DOAG table
HR Responsibility: full process / recruitment to dismissal incl. temp hiring
Category: Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0058489