Job Information
Iron Mountain Systems Engineer in Jessup, Maryland
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
100% Onsite at Jessup, MD
Primary purpose of the Role
The Systems Engineer will be responsible for providing ON-SITE support at our Jessup imaging center as well as supporting our remote imaging site(s) and FISMA central Hub between 9:30-6:30PM.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the Project Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including hardware/software management related to imaging and local network/access.
Key Accountabilities
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
Daily maintenance activities to ensure all IT operations run smoothly.
Daily support for the local imaging center and FISMA/IMGS central environments.
Responsible for proper daily escalation of issues and off-hour on-call support(Monthly rotation).
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
Ensure constant systems/solution availability to meet project SLA’s
Key Relationships (External and Internal Contacts)
Service Operations Leadership Team
DS Global Business Teams
IT Service Desk and Desktop Support
IT App Support & Infrastructure Groups
Focus (Nature of interaction)
Driving / delivering on support commitments
Improving Service Operations
Knowledge/Skills/Experience
Extensive experience with Windows 10, Server 2016, SQL Database, IIS and Active Directory.
Deploy/troubleshoot Kofax(imaging software) Batch class and custom tools/modules
Installation of hardware(Nutanix, switches) and software(Kofax, digital imaging tools, web config, etc).
Providing technical support for hardware and software on-site.
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
Own, Troubleshoot and solve complex technical issues collaborating with devops and various teams.
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
Network management and support- knowledge of switches, routers and firewalls desired
SQL and PowerShell scripting experience desired
Qualifications:
Bachelor’s degree (B.A. or B.S.) from a four-year college or university or 5+ years of IT industry work experience
You must be a U.S. citizen to apply and will be subject to a Government clearance investigation
Microsoft Certified Professional (or related certification) desired
A+ and Network+ Certifications desired
ITIL v3 foundation and practitioner certification desired
Reasonably expected salary range: $58,900.00 - $73,600.00
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0079705