Iron Mountain Warehouse Team Leader in Kettering, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain are currently looking to hire a Team Leader to join our warehousing and logistics team in Kettering.
The team leader will be responsible for leading the day-to-day service for Iron Mountains pallet solutions, warehousing and logistics functions, in the most cost effective and customer satisfying manner, whilst championing and implementing IM regulations and processes, to deliver our primary objective of total customer satisfaction through best in class service delivery.
Lead the team to provide timely, quality service and total customer satisfaction.
Support the Warehouse Supervisor/Operations Supervisor to maintain all business standards, health and safety, and personnel issues within the team.
Ensure prompt and accurate completion of all service requests by customers.
Complete and maintain all daily and weekly reports and logs for the team/site.
Complete and maintain all records and forms with respect to receiving and/or releasing customer records/assets
Ensure that all workflow procedures and processes are followed by direct reports.
Research and resolve service issues and implement solutions.
Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
Investigate and problem solve questionable data/reporting
Support the supervisory team in the recruitment of suitable high calibre, and customer service focused staff.
Complete staff attendance records and help keep overtime down, manage poor attendance quickly
Coach, train and guide direct reports to deliver high levels of quality service to customers.
Supervise workloads, contribute to the setting of team targets for the site/region, and manage poor conduct where necessary.
Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate Iron Mountain culture.
Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
Co-ordinate staff training and ensure subordinates are fully trained and following procedures and process
Support the Warehouse Supervisor/Operations Supervisor to ensure facilities are maintained to the standards required for customer satisfaction and employee health and safety.
Ensure computer systems are used properly within the team/site, using KPIs to analyse service
delivery performance, identify and implement improvements.
Through the Operational Trainers, ensure all staff within the site receive sufficient and ongoing training on internal systems and other relevant software.
Assist with system conversions and ongoing developments to ensure a timely and efficient implementation which is not disruptive to client service but enhances our go forward offering
Proven experience in leading a team
Experience within warehousing or logistics would be advantageous
Able to communicate at all levels
Valid counterbalance / VNA / Reach Truck licences would be advantageous.
Working in compliance with all company & client rules and regulations and work instructions
Full compliance with all Health and Safety regulations. including compliance
A good level of physical fitness and be comfortable with working on their feet for long periods
Category: Operations Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE