Iron Mountain Client Services Administrator in Landover, Maryland

Overview

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

The Client Services Administrator is responsible for the completion of Storage, Project and Account team billing process, as well as management of our pipeline and Customer Relationship Management [CRM] data.

Job Responsibilities:

  • Manage billing for the Storage, Project and Account teams, which includes but is not limited to creating, maintaining and editing documents, spreadsheets, and files

  • Prepare and maintain documents that assist Accounting with creating invoices

  • Ensure clients are invoiced appropriately by reviewing the estimate and comparing it to the final invoice

  • Manage the credit memo process and rebills

  • Tracking and following up with internal departments to ensure tasks are closed in a timely manner

  • Managing and matching up vendor invoices to projects

  • Management of customer information in our CRM

  • Supporting the sales cycle using our CRM

  • Liaising with services and storage to retrieve data for billing and client management

  • Leading regular CRM data maintenance activities to help the organization insure accurate, relevant information is available to all who need it

Qualifications

Experience, Skills and Attributes:

  • Administrative support experience in a professional environment

  • Excellent verbal communication, written communication, and proofreading skills

  • Keen sense of accuracy and attention to detail

  • Highly organized

  • A professional demeanor and the ability to handle matters confidentially

  • Ability to provide excellent internal client service and exhibit a sense of urgency to complete duties in a timely manne

  • Ability to interface well with all levels of employees and third-party parties in a highly professional and friendly manner

  • Proven team player

  • Desire to be part of a rapidly expanding business

  • Strong in Microsoft Office skills, especially Excel

  • Salesforce CRM experience recommended, but not required

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2019-20181

Category Administration

Type Full-Time