Director, National Transportation, Resource Planning & Strategic Initiatives, Crozier

Los Angeles, Dallas, Washington DC

About Crozier Fine Arts

Crozier Fine Arts is the global leader in fine art logistics, storage, and solutions—serving collectors, galleries, museums, and institutions with unmatched care, security, and expertise. As part of Iron Mountain, Crozier operates at the intersection of culture, logistics, and innovation.

Role Overview

The Director of National Transportation, Resource Planning & Strategic Initiatives will oversee Crozier’s North American transportation network while driving strategic workforce resource planning and executing key business initiatives. This executive will be responsible for optimizing the national shuttle network, fleet management, revenue generation, and customer experience, while also ensuring strategic staffing, scheduling, and workforce deployment across all frontline operations,including transportation, warehouse, and field services.

In addition, this role will play a critical role in the planning and execution of strategic initiatives that align with Crozier’s NA strategy and overall business goals. These initiatives will be focused,outcome-driven efforts aimed at improving operational efficiency, expanding service capabilities, and driving growth. This requires collaboration across Crozier and Iron Mountain business units to ensure seamless execution of high-priority projects.

This leader will work closely with Operations, Customer Success, Finance, and Business Operations teams to align labor resources with demand, optimize costs, and drive Crozier’s continued transformation.

Key Responsibilities

National Transportation & Operations

● Oversee and scale Crozier’s National Shuttle Network, ensuring cost-effective, on-time, and secure transport of fine art and high-value items.

● Manage the fleet network, route optimization, and load planning to enhance efficiency and reduce costs.

● Lead a team of regional transportation leaders, dispatchers, and drivers, ensuring alignment with Crozier’s service commitments.

● Ensure compliance with TSA, DOT, and fine art handling regulations, prioritizing security and operational excellence.

● Utilize real-time data analytics to monitor transport performance and drive continuous improvement.

● Partner with IRM transportation group to align Crozier with all opportunities for cost optimization, innovation and longer term network opportunities.

● Foster a high-performance culture within transportation and frontline workforce teams, ensuring strong leadership and development.

● Represent Crozier in industry forums, client meetings, and logistics partnerships to strengthen relationships and market positioning.

Fleet & Sustainability Management

● Oversee fleet expansion, maintenance, and fuel efficiency strategies, ensuring sustainability and cost-effectiveness.

● Lead Crozier’s efforts to introduce eco-friendly fleet solutions, including electric and hybrid

vehicles.

● Implement advanced fleet tracking and route optimization technologies to reduce carbon footprint and maximize efficiency.

Revenue Growth & Business Expansion

● Drive transportation revenue growth by developing new services, optimizing pricing models, and expanding Crozier’s national reach.

● Collaborate with the Customer Success team to align transportation offerings with client needs and market trends.

● Identify opportunities for efficiency improvements, cost savings, and new revenue streams across national logistics operations.

Customer Experience & Service Excellence

● Partner with Customer Success and Operations to ensure seamless coordination between

transportation, storage, and final delivery.

● Implement tracking systems, SLAs, and quality control measures to maintain Crozier’s reputation for excellence.

● Establish a culture of proactive problem-solving to address client needs and enhance service delivery. National Resource Planning & Workforce Optimization

● Lead workforce resource planning for North America, ensuring the optimal allocation of frontline labor across transportation, warehouse, and field services.

● Develop and implement data-driven labor forecasting models to anticipate demand fluctuations and adjust workforce deployment accordingly.

● Partner with HR and Operations to ensure efficient recruitment, training, and retention of drivers, art handlers, and logistics personnel.

● Work closely with Finance to balance labor costs, overtime, and operational efficiency, ensuring profitability while meeting service expectations.

● Optimize shift scheduling and staff utilization to support peak service periods while minimizing downtime.

● Deploy technology solutions to improve labor planning, tracking, and workforce productivity.

● Establish and maintain key performance indicators (KPIs) for workforce planning, measuring efficiency, productivity, and cost-effectiveness.

Strategic Initiatives execution & delivery

● Serve as a strategic partner to the General Manager, North America, helping shape the region’s operational strategy

● Lead the planning and execution of strategic initiatives that contribute to Crozier’s long-term business objectives and revenue growth.

● Partner with cross-functional teams within Crozier and Iron Mountain to align resources and drive high-impact projects.

● Develop and execute targeted strategies to enhance operational scalability, efficiency, and profitability.

● Ensure all initiatives are outcome-driven, focused on specific deliverables, and aligned with company priorities.

● Measure and track the success of strategic initiatives, ensuring accountability and continuous improvement.

Qualifications & Experience

● 10+ years of experience in transportation, logistics, workforce resource planning, and/or strategic business initiatives, preferably in fine art, luxury goods, or high-value asset logistics.

● Proven leadership in multi-regional workforce planning, national transportation operations, and execution of strategic business initiatives.

● Strong expertise in workforce forecasting, scheduling, and labor optimization for frontline operations.

● Experience managing fleet operations, transportation networks, and cross-functional teams.

● Knowledge of TSA, DOT, and compliance regulations for fine art and high-value logistics.

● Financial acumen to manage budgets, labor costs, and operational profitability.

● Strong problem-solving skills with a track record of executing high-impact business initiatives.

● Proven track record in developing and executing successful strategic plans.

● Strong experience in leading organizational transformation initiatives.

● Strong leadership and interpersonal skills with the ability to influence at all levels of the organization.

● Exceptional communication and presentation skills, both written and verbal.

● Proven ability to manage multiple projects and prioritize tasks effectively.

● Bachelor’s degree in Business, Supply Chain Management, or a related field; MBA preferred.

#LI-DNI, #Crozier

Reasonably expected salary range: $159,400.00 - $212,500.00

Category: Transportation Administration

#transportation

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Requisition: J0088335