Job Information
Iron Mountain DMS Supervisor in LuZhu Dist., Taiwan
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Duties
1, Service Scope Identification / Definition
to break down regular / ad-hoc processes from each operation stream and centralize to be a new common process delivery model
to analyze the daily/weekly/monthly task volumes with commercial/solution/operation teams to align as “one number” deliver
to track the existing and new process status during the “transition” and “parallel run” stages, show the gap/risk internally
to draft/write SOP and process map as a knowledge database to be managed for operation requirement, and always keep to be confirmed / checked with the client to ensure all process knowledge to be updated
2, Operation Planning
based on the work volume input and forecast from client, plan / schedule the required workforce on duty, and also have to manage BCP planning during the normal or peak service season
to break down / deep dive the daily / weekly operation productivity and outcome result by individual / team level, set up a reasonable “KPI” goal as a critical indicator to be tracked for operation needs and client expectation
team member skill assessment, to ensure all allocated resources are kept as the same level process knowledge understanding, and to be trained and improved by Role & Responsibility requirements
3, Performance Tracking
to design different report/dashboard content based on different purpose
to support commercial/finance always have correct numbers, and ensure the commercial data to be always aligned between “Forecast” and “Actuals”
Cost Saving mindset to ensure all operation data is positive based on annual financial targets
4, People Management
good team player and leadership sample to ensure a stabilized team structure, and low attrition rate
monthly/quarterly/yearly individual performance evaluation, to set up a KPI scheme for everyone, track, analyze, improve by aligned KPI score
career path development, based on R&R requirement, always find/develop the good performer as HIPO to create a core team pool internally
5, Client Relationship
build up good relationship with our client, and keep a high client satisfaction as a critical indicator
good communication skill, and positive attitude to approach with the client for daily operation requirement
problem solving and reduce potential escalation of complaint from client
root cause analysis skill to ensure all issues to be resolved properly, and implement the prevent action to avoid similar issue happen again
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0078963