Lead Officer, Safety & Security (8am-4pm)

Lead Officers will have daily interactions with all individuals who enter the facility, including customers, employees, visitors and vendors. The Lead Officer, Safety & Security leads by example by maintaining a professional demeanor and interacts with these individuals in a courteous and professional manner. They will oversee the day-to-day security function to ensure policies and procedures are followed, to support the development of Officers and to ensure that excellent customer service is provided. Training, uniforms, footwear, duty gear, and Personal Protective Equipment (PPE) will be provided to ensure you have the tools to be your best in your role.

Responsibilities:

• Is the first escalation point of contact for the security team and our customers.

• Acts as liaison between the security team and management.

• Provides formal and informal training to the team throughout the course of each day.

• Provides administrative support for site security management including staff scheduling, maintaining inventory levels, supplies, PPE, and other duties as assigned.

• Reporting on badging and compliance reports/audits.

• Prevent unauthorized individuals/vehicles from entering the facility/restricted areas by using the latest security technology.

• Monitor safety, security and fire alarm systems, monitor onsite CCTV and respond as needed.

• Conduct required visual inspection of key assets and locations within the facility through roving foot and vehicle patrols, both inside and on the outside of the facility, throughout the year and in all weather conditions.

• Act as brand ambassador by providing clear and concise information to customers, employees, visitors to educate, inform and ensure compliance with rules and regulations of the facility, especially entry and exit procedures.

• In the event of an emergency, support the emergency plan, including providing clear direction to all occupants in the event of a safety or security related situation (i.e. fire or emergency evacuation).

• Appropriately document any significant security and safety incidents.

• Quickly and effectively assess and de-escalate situations which may present a threat to the safety or security of anyone within the facility is paramount.

Key Skills, Requirements and Competencies:

• 1-3 years experience in a security, customer service or data center environment preferred, but not required.

• Exhibit sound judgment while providing excellent customer service - you will need to make timely decisions that promote the IMDC brand while meeting our customer’s needs and staying within security standards.

• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members. Effective communication is knowing what to convey and how to convey that information.

• Multitasking - we use several different security and ticket queue systems. Work tasks can change throughout the day.

• Dedication & desire to learn and teach - we would like you to grow your career within Iron Mountain and help develop the team.

• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.

• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.

• Opportunities for overtime work will be available.

• Working hours are varied and nights, weekends and holidays may be required.

• The ability to obtain security clearance via government or other agency background check may be required for customer support.

• Candidates must possess and maintain a valid Department of Criminal Justice Services (DCJS) 01, 05, and 75 (07R) certification.

• Candidates must possess and maintain a valid state issued driver license.

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Risk Management

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0083580