Iron Mountain ServiceNow Specialist, Configuration Management Database in Manassas, Virginia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The ServiceNow CMDB Specialist (Configuration Management Database) is part of the Service Management team that designs, plans, implements, executes and supports processes, procedures and ServiceNow globally for Iron Mountain Data Centers (IMDC). This role requires engagement with key stakeholders to develop solutions that satisfy the business needs of the CMDB and working directly with end users/customers to resolve support issues within ServiceNow. The CMDB Specialist configures and customizes the ServiceNow CMDB and associated functionality including UI/forms, relationship, data validation/certification and reporting needs and is responsible for the data integrity and CI mapping relationships within the ServiceNow CMDB.
THE IDEAL CANDIDATE
Has experience with data center infrastructure and understanding of critical data center services and operations in order to create relationships between CIs, identify standards, etc.
Works well as an individual contributor within a small team
Willingly learns new skills and is able to efficiently research solutions and information across various tools/platforms
Has experience in Service Delivery, Critical Facilities, NOC, data center engineer/technician roles
Note: This is not an IT-focused role. Training will be provided on SNOW/IT.
Act as a subject matter expert (SME) on the ServiceNow CMDB
Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.
Maintain CI Class, Attribute configuration and CI relationship
Maintain Data Certifications and CMDB Health Dashboard
Build transform maps to import external data sources and maintain integrations
Responsible for providing services, asset tracking, administration, and managementto support a highly reliable CMDB
Setup and Maintain business service and service offering mapping structure
Building and maintaining an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep
SKILLS, CRITERIA, & COMPETENCIES
Bachelor degree with at least 4-7 (four to seven) years’ experience in a service management, software administration, system engineering or process-development role preferred
At least 1-2 years of Comprehensive experience with ServiceNow platform
Operational execution at an extremely high level of performance
Strong written and verbal communication skills, both internally and with external customers required
Excellent documentation abilities
High level of attention to detail
Strength in process analysis, refinement, and development required.
Ability to collaborate and build consensus across departments and among stakeholders.
Ability to work independently as well as in a team environment
Willingness to learn and demonstrated drive to reach goals
Recent experience with ServiceNow platform or like platform
Ability to approach your work with a can-do mentality, you do not accept the status-quo, you aim to keep evolving it while asking why we do something and not just executing
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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