Iron Mountain Customer Care Professional - FT Permanent in Norcross, Georgia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Multiple Opportunities. Benefits start Day 1
ABOUT THE OPPORTUNITY…
Iron Mountain is seeking Customer Support Professionals to join our Customer Services and Support Group in Norcross, GA.
As a Customer Care Professional, you will be responsible for providing prompt and professional customer support by resolving customer inquiries through first call or first contact resolution. Listen and respond to customers ensuring total customer satisfaction by responding to customers in a professional and courteous manner while ensuring customer requirements are met in a timely and consistent manner. Primary areas include order entry, order research and order inquiry. Ensure customer requirements are resolved in accordance with service level agreements and performance metrics.
Ownership of Customer issues and requests.
Edit customers account information
Review issues and/or needs, identify trends, make decisions and recommendations on how to resolve issues.
Set up and support customers with appropriate technology requirements.
Lead and manage account changes
Generate proprietary customer reports
Interacts with Supervisor, Manager and other departments for purpose of resolving customer concerns and needs.
Ensure all interactions with customers (both internal and external) are professional and courteous
Work Experience: 2+ Years within Customer Service.
Excellent Customer Service skills
Excellent competency in computer software packages.
Excellent verbal and written communication skills.
Excellent organization and interpersonal skills.
Ability to work the shifts provided based on business needs.
Ability to work the shifts necessary to support customers and business needs.
Research & Resolve customer inquiries on First Call/First Contact - excellent reasoning skills
WHAT’S IN IT FOR YOU?
Be part of an ever evolving global organization focused on transformation and innovation
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
Global connectivity to learn from 26,000+ teammates across 52 countries
Be part of a winning team who embrace diversity, inclusion, and our differences
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Customer Services & Support Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE