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Iron Mountain Director, Enterprise Data Governance in Norcross, Georgia


Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit for more information.


Are you a data management leader who is looking to influence strategy and execution across a company that is a leader for Information Management? Iron Mountain is looking for a visionary and disciplined Data Leader who understands the power and importance of data as a strategic enabler for business success. This senior leader will provide vision and direction for the future of data management functions required to support and drive growth of the Iron Mountain Businesses.

This role is in the Global Operations team which plays a critical role in empowering sales, marketing, and delivery to drive customer experiences through strategy, planning, governance, change initiatives, and controls to ensure exceptional outcomes throughout the business lifecycle at a global level.

The Global Operations team is chartered to enable positive business outcomes by driving right behaviors and decisions through strong data management and delivery. The team’s mission is to lead a unified information architecture, data quality and governance, and master/reference data management to enhance user experiences for connected systems.

Essential job responsibility:

This Director of Data Governance will provide leadership and direction to a team of leaders, senior data program managers, and architects. In this role, you will provide strategic vision and management to establish or drive optimization of roadmaps in the areas of data governance, Quality management , Information Architecture, MDM/Reference data management and data operations. You will work closely with Services business stakeholders, data stewards, process owners, engineering and vendor partners to make this vision a reality. Strong communication and cross-group collaboration skills are vital, as many of the data functions provided by the team are accomplished through a complex, matrixed set of participants across the Services business and multiple engineering groups.

What do you do on day to day basis (frequently)?

  • Enable MDM in a B2B environment - Customer or Party Or Org data

  • Act as a Chief Data Steward for handling Orphan MDM records, Survivorship rules , Probability Matching algorithm enhancements

  • Work very closely with the GDA team in IT to understand and leverage full capabilities of the eco system

  • Manage Data Sources, and process managers / analysts

  • Understand the approach for MDM – Customer and Product and enable day to day work progress of the DG ( data governance ) team

What would you do on Monthly basis?

  • Time tracking and planning for the next month for each team member

  • Maintain and update project wise run rate which would track the actual hours charged to the project by all the resources involved, work with the MDM Program Manager on this

  • Maintain monthly targets w.r.t MDM approach and track deliverables from the DG team

  • Work with the HR and recruitment team to fill any open positions, review progress on hiring, and coordinate with the global team participation (GDA) in the interview process.

  • Prepare and maintain statistics on cost center, highlights for the month, challenges mitigated and roadblocks for leadership status meets.

What do you do on Quarterly, Half yearly, Yearly basis?

  • Contribute towards the next year roadmap of Data Governance Organization

  • Participate and if needed organize global meets with various business take holders and potential sponsors to feed into the roadmap

  • Work very closely with the Global Data & Analytics team in GTO ( Global Technology Ops ) and liaison on the multi-year roadmaps for MDM

  • Provide feedback to team members on performance and appraisals ( both onshore and Offshore)

  • Participate in budgeting sessions for the next year

  • Close in on financials of the year for your cost center

  • Identify and coordinate with the training team on relevant trainings for the team.

  • Team building activities, Mentor, Motivate, Build trust


Business capabilities:

  • You are expected to be highly competent and passionate for this role and must have spent at least 10+ year’s hands on in the following areas.

  • Handling Customer Hierarchies and rationalizing them via MDM.

  • Worked in a true global set up spanned across many geographies and supported MDM framework globally – Customer, Product MDM

  • MDM experience in a B2B world ( e.g Party, Customer, Organization) is a must

  • Data Architecture – Includes core data handling leveraging industry leading tools like IBM MDM or others. Unstructured data set processing techniques would be a value-add.

  • Data Stewardship – excellent understanding and hands on experience in dealing with stewardship activities in the Data Governance function

  • Handled billing, invoice and revenue related data standardization, should have prior knowledge of Oracle or SAP ERP systems

  • Implemented Product MDM preferred

  • Tool Specific MDM – understand processing, probability or fuzzy logic build, deploy and configure for survivorship rules in MDM

  • Value adds to have clear understanding of Big Data technologies and Hadoop architecture, also MDM on virtualized environment e.g Denodo

Qualifications Required:

  • Bachelor’s degree in computer science, computer engineering, information systems management

  • Management degree or certification preferred

  • Over all 15+ years of experience in the field of Enterprise Data Management – Data Governance

  • 5 years of experience in managing high potential teams of at least 20 members.

  • Strong understanding of data design, architecture, and development for MDM suites on Cloud and on premise

  • Proven ability to lead through strong decision making, problem resolution, conflict management, and communications skills.

  • 5+ years of understanding of Order Management life cycle, B2B environments preferred

  • Prior working knowledge of IBM MDM preferred and usage of the BPM module for Data Governance

  • Must show a high degree of business acumen and empathy.

  • Outstanding technical planning skills with the ability to prioritize and multitask across number work streams.

  • Must be highly collaborative with the ability to manage and motivate project teams and meet deliverables.

  • Understanding of data governance and data stewardship best practices.

  • Must have a passion for continued improvement, learning, and mentoring.


  • Experience in implementing Hub/Spoke MDM model from a Data Governance standpoint

  • Experience in cloud based MDM leveraging tools like Denodo

  • Experience with “big data” tools and approaches, including NoSQL platforms.

  • Lean/Six Sigma certification

  • Operational Excellence training

  • Experience through at least 1 Order Management Lifecycle end to end at a retail , e-commerce or any product based company

  • High level understanding of Oracle financials is a plus

  • Knowledge on statistical tools like R is a nice to have

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2019-20221

Category Operations

Type Full-Time