Iron Mountain Customer Success Manager in Northern Ireland, United Kingdom
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
We're enthusiastically in search of an Customer Success Manager who will take ownership of relationships with a select group of high-revenue, high-complexity Asset Lifecycle Management (ALM) customers, both local and global. Your primary responsibility will be to ensure consistent revenue delivery, customer satisfaction, and to identify and position new ALM solutions for growth.
What you will do
Collaborate closely with Iron Mountain Business Development Executives and internal partners to manage customer accounts effectively.
Implement and track ALM Program progress at individual sites, ensuring customer success.
Represent Iron Mountain's value proposition and educate customers on relevant business solutions.
Meet financial quotas by identifying new opportunities, executing upsells, and managing renewals.
Proactively address customer needs and uncover new revenue-generating opportunities.
Serve as the primary customer contact for assigned ALM Program accounts, building and maintaining strong relationships.
Provide high-level support to ensure customer satisfaction, positioning relationships for growth and retention.
What you will bring
Be university educated to degree level in a business or related discipline
demonstrated experience in program management, including planning, execution, monitoring and the ability to oversee and coordinate complex projects.
an ability to build and develop successful long-term relationships: Demonstrate the capacity to cultivate enduring relationships with customers, ALM partners, and internal teams and departments within Iron Mountain.
strategic Sales and Account Management Experience with the ability to develop and execute effective sales strategies.
experience in working within a multicultural environment
a track record of effectively solving problems and addressing challenges in a professional setting.
excellent verbal and written communication skills
an ability to articulate and convey a compelling vision to stakeholders.
leadership qualities that inspire and motivate team members to achieve their best.
a genuine passion for achieving success and driving growth.
Discover what we offer
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.
Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role)
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE