Job Information
Iron Mountain Systems Engineer Compute in Ottawa, Ontario
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Systems Engineer - Compute Protected B clearance required
Responsibilities:
● Owning and understanding the Hyper Converged Infrastructure to support current and future
compute needs.
● Perform Active Directory Services administration and management to include design, cleanup
and routine maintenance and configuration
● Server Builds - Windows and Linux
● Create and maintain system documentation and support processes
● Communicate verbally and in writing with customers
● Perform on-call duties on a weekly rotation
● Participate in the setup and configuration of new customers, environments, and proof-of-
concept solutions
● Work with multiple vendors routinely for support and troubleshooting of the solution
● Work with internal cross-functional teams on troubleshooting system issues
● Responsible for working and prioritizing issues and project tasks according to SLA’s
● Responsible for managing their own tickets maintaining them up-to-date on a daily basis
● Participate in testing and post-deployment validation of the system
● Participate in UAT
● Troubleshoot escalated tickets
● Join critical incident calls for priority 1 issues as the subject matter expert
● Provide 2nd and 3rd level support to external and internal customers
● Other duties and projects as assigned
● On-call support required
Qualifications:
● Strong communication, collaboration and problem solving skills with a track record of
delivering production grade systems in a team environment
● Motivated individual who learns quickly, has pride in building a new product and can engage
others to accelerate technical solutions
● 5+ Years, hands-on technical architecture skills and depth across multiple technologies.
Technology areas to include Cloud, Virtualization, Network, Compute, and Storage
● Deep knowledge and experience in architecting infrastructure solutions on top of public cloud
infrastructure, preferably on Google Cloud Platform (GCP)
● Demonstrable experience with Hyper Converged Infrastructure an advantage.
● Experience with Nutanix hardware is a plus
● Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy,
security, schema changes, etc.)
● Excellent troubleshooting and analysis skills
● Experience in working with geographically distributed teams
● Excellent written and verbal communications skills with external customers
● 3 years’ experience of Incident and Request Management process as defined by ITIL v3
● Advanced experience with Windows Servers
● Familiarity with PowerShell and Unix scripting preferred
● Experience with server oriented architectures and web platform applications
● Knowledge of agile tools such as Gitlab
● Written and verbal proficiency in the English language
● Experience working with and coordinating issue resolution with 3 rd party vendors
● Familiarity with cloud technologies is a plus
● Comfortable working in a fast pace environment
● Knowledge on Commvault or Rubrik is a plus
● Ability to obtain an Protected B clearance
Education:
Bachelor’s degree from accredited/recognized university or equivalent experience required.
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0078639