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Iron Mountain Service Delivery Technician, Data Center in Phoenix, Arizona

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Job Summary:

The Service Delivery Technician provides technical and facility support in an always-on data center environment. He/She interfaces with employees, vendors and customers at all levels. He/she will install cabling, IT gear, cabinets, cages, and other IT support infrastructure in a mission critical environment. He/she will perform requested installations and troubleshoot systems. He/she will participate with multiple IT teams on project work as requested, and work to support tenant installations and requests.

IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role.

Key Responsibilities:

  • Provide remote hands support for any request requiring actions within the data center space to include but not limited to, server/network equipment racking, provisioning power for new rack installations, all data cabling and provide hands on support for problem resolution

  • Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using the building management system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment

  • Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.

  • Install network structured cabling and other infrastructure components

  • Monitor and react to alert / alarm conditions generated from building management system

  • Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done

  • Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures

Functional Knowledge, Skills, and Competencies:

  • Perform server, network device, and storage array hardware troubleshooting.

  • Perform advanced structured cabling tasks including termination of fiber (fusion splice), twisted pair, and coaxial copper runs.

  • Installation and termination of all copper and fiber cross-connects to include gathering requirements, designing, labeling, testing and documentation

  • Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.

  • Identify, research and support process improvement actions related to data center services.

  • Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.

  • Remote Hands – Server Reboots, power cycling equipment, and replacing equipment on a variety of data center equipment including servers, storage arrays, and network devices.

  • Escorts – Provide escorts for clients, vendors, and contractors to various onsite locations.

  • Rack/Stack/Configure hardware.

  • Provide general cleaning of the data center environment as needed on a regular basis.

  • Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.

  • Be proficient in extending various types of network circuits including OC-n, DS1/3, Gigabit Ethernet, and wavelength.

  • Be knowledgeable concerning meet-me-room and carrier POP layout, installations, and maintenance.

  • Perform basic electrical troubleshooting, including use of an amp-meter.

  • Knowledge of basic electrical theory including Ohm's Law, AC power, power/voltage/current relationship, grounding, and electrical circuits.

  • Be able to use network troubleshooting tools including light meters, OTDRs, and packet analyzers.

  • Knowledgeable concerning shipping and receiving of complex data center equipment including storage arrays. Basic carpentry skills are useful.

  • Proficiency in material handling and stock control with an understanding of their financial and operational impacts.

  • Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite

  • Understanding of Basic Math Skills

  • Time management skills and the ability to meet tight deadlines

  • May be assigned over-time work based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.

Category: Information Technology Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Value at s at and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity.

Requisition: J0017359