Iron Mountain Data Center Infrastructure - Power Information Manager in Raleigh, North Carolina
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Infrastructure Information Manager is part of the IMDC Global Operational Standards team and is primarily responsible for ensuring end to end process alignment of all power based Product Catalog items, both fixed and or usage based.
This role will include driving elimination of associated revenue leakage in a global organization, ensuring processes consist of proper identification of customer requirements (power measurement, accurate measurement of usage, proper data collection, validation) and dissemination of power data outputs to the billing team for accurate and timely invoicing.
The role will also provide quality assurance of the end to end process, lead efforts in process documentation in accordance with IMDC’s Procedure Management for power based derivative collection processes and work with Global Operational Standards, Operations, DCMS/BMS, Service Management, Salesforce, Product Development, CSM and other teams on current power billing /enablement initiatives providing quality assurance as required.
This position will partner with key stakeholders across all departments and functional teams globally.
Review end to end workflow and data flow for collection and distribution of power usage data both from a business process and systems platforms data flow perspective
Conduct quality review / validation activities (whether through ongoing sampling or otherwise) of all process steps of power usage data leveraged for billing (up to the input to Accounting)
Work closely with site operations owners who are responsible for power usage data quality and review
Facilitate/participate in automation initiatives targeted at reducing manual burden in power data collection efforts and increasing the accuracy of data
Identify issues in process, execution, and data flow, and champion needed changes, working with Global Operational Standards, Data Center Operations, SFDC, Service Mgmt, Data Enablement, DCMS/BMS, A2C, and other stakeholders
Track and report out process adherence, quality, issues, leakage identified, etc.
Act as the project focal point for power usage data process items as it relates to the A2C billing support transition
Lead strategic initiatives and collaborate directly with operations directors, managers and senior function leadership to coordinate uniform operational strategies, processes and standards. Facilitate/participate in other strategic initiatives/projects as assigned.
Key Skills, Requirements and Competencies:
Four year degree in related discipline or equivalent combination of technical training and experience. (ME, Industrial, IT, Military)
5+ years Data Center Industry experience
Extensive Data Center Operations experience with and understanding of data center power elements and calculations (e.g., amps, volts, kW, kWh, PUE, etc.)
Familiarity with DCIM/BMS/EPMS systems, instrumentation, electrical/mechanical distribution systems and nomenclature
Strong data and data flow skills
Ability to analyze problems, propose solutions, and drive issues to resolution.
Results oriented, willing to take responsibility and accept accountability for action.
Process execution, development, and enhancement experience and mindset
Ability to travel globally as needed 10%+. Don’t have to be on site (Other sites).
This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: gja_Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE