Iron Mountain Outsourced - Records Analyst in Redmond, Washington

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.

Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies’ shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Responsibilities

  • Full benefits -eligible day 1 of employment

  • Medical

  • Dental

  • Vision

  • Other benefits-

  • Paid vacation, holidays, sick/personal time

  • Tuition Reimbursement

  • 401k (with company match)

  • Employee Stock Purchase Program

RecordS Analyst

I. Job Summary

The Records Analyst is responsible for compliance of the records management policy i.e., accountable for the inventory and control of a company’s business records. This position is responsible for communicating and training business units on records management standards and best practices, and enforcing current records management policy and procedures.

The scope of this position includes responsibility for the following records management activities: review transmittals for accuracy and make changes as necessary for placing records into storage, provide customer support, prepare and conduct training classes, monitor service level agreement compliance and maintain processes and procedures.

I. Essential/Key Areas of Responsibility

  1. Assumes responsibility for the records management program compliance.

  2. Educates customers on program compliance, which includes customer training and new department set-up.

  3. Assists Records Manager with identifying process improvement opportunities for the retention of information and records for assigned business units.

  4. Assists Records Manager with identifying non-participating customer entities, and work with business unit leadership to administer standard policy and program compliance.

  5. Monitors customer’s business initiatives to assess impact on business records management requirements.

  6. Assisting customer with moves or closures through managing migrations and transfer of records.

  7. Assumes responsibility for records management program implementation.

  8. Assists Records Manager with implementing records destruction process for customer assigned business units.

  9. Conduct and support customer standardized records management training program.

  10. Provide Iron Mountain system specific training for assigned business units (IMConnect).

  11. Assumes responsibility for records management program administration and coordination.

  12. Review customer’s transmittal form (customized or standard) for accuracy and make changes as necessary for placing records into storage.

  13. Maintain accurate records and respond in a timely manner to all retrievals, accessions and destruction requests for all customers’ records according to company record retention policy.

  14. Monitors records database to ensure accuracy of data entry, storage and destruction.

  15. Provide customer support via email, phone or in person, i.e., logistic and procedural support, enforce standards and promote best practices.

  16. Coordinate collection and distribution of necessary information for assigned business units, including activity levels, authorized users, workflow data, etc.

  17. Assist Records Manager with driving overall program improvements for assigned business units.

  18. Act as a resource to district personnel regarding customer issues, attend meetings, and interface with appropriate departments as appropriate.

  19. Assumes responsibility for communication.

  20. Day to day internal service-level management of customer business units, including account communication and ongoing problem resolution, but not limited to, invoicing, district service level issues, implementation, initial transfers, etc.

  21. Proactively communicate with customer end users via email, phone calls, and visits to enhance the Iron Mountain relationship; perform issue-resolution visits, and scheduled follow up meetings.

  22. Interpret and respond timely to service issues.

Performance Measurements:

  1. Improvement in customer’s compliance with their records retention policy.

  2. Good coordination and effective working relations with other departments and managers.

  3. Ability to work within the organizational structure.

  4. Effective teaming within the account team that supports the customer.

  5. Customer retention.

II. Essential Job Functions

  1. Identify process improvements and best practices for a compliant records management program.

  2. Build external and internal relationships.

  3. Identify and respond to current records management issues.

Qualifications

I. Educational & Experience Requirements

A minimum of two (2) years college with specialized course work in records management and business law is preferred and one (1) to two (2) years equivalent work experience in an active records environment is preferred.

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2018-19320

Category Operations

Type Full-Time