Customer Service Associate

Iron Mountain is seeking a dedicated and experienced Customer Care Associate to join our remote team in Canada. This is a critical role that will serve as a primary point of contact for our valued clients in all North America , delivering exceptional service and ensuring their needs are met.

This position requires availability for an 8 AM to 8 PM shift.

Responsibilities :

• Efficiently resolve customer queries and provide accurate information regarding Iron Mountain's secure storage, information management, and logistics services.

• Accurately document all customer interactions, resolutions, and follow-up actions within CRM, ensuring up-to-date client records.

• Investigate and resolve customer complaints, service disruptions, and other intricate issues with professionalism and empathy.

• Identify and anticipate customer needs, offering proactive solutions and personalized recommendations

Requirements :

• Minimum of 2 to 3 years of experience in a customer service or call center.

• Experience with CRM systems is a plus

• Exceptional verbal and written communication skills

• Strong analytical and critical thinking skills to diagnose issues and develop effective solutions.

• Proficiency with Microsoft Office Suite is a plus

• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.

What is in it for you ?

• Pay Rate : 22$/hour

• Extended health care insurance , vision , dental , life insurance

• RRSP contribution

• Paid Annual leaves and sick time

• Remote Position Available Anywhere in Canada

There is so much more, but enough about us. We can’t wait to hear about YOU.

Join us at the Mountain where culture and values are practiced and respected every day. Apply now!

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0090192