Iron Mountain Hyperscale Program Manager, Data Center in Richmond, Virginia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain Data Centers is looking to hire a high-performing Program Manager to join our growing team. This individual will oversee the successful planning and execution of our hyperscale deliveries, which could be multi-megawatt data halls to complete buildings. The Program Manager leads complex, multi-million-dollar new construction hyperscale data center projects and is responsible for identifying the program requirements and operational integrity, engaging with internal customers, and supporting the program through the entire project life cycle. These large complex projects will require strong project management, communications, customer relationship, analytical skills, and data center construction and operations knowledge. Additionally, you will closely collaborate with our design & construction, account management, security, operations, data warehouse/reporting, bms, network, and legal teams to successfully deliver on time and against our contractual requirements.
Manages all aspects for project implementation of IMDC products and services for our hyperscale customer installations and related projects – elicit requirements, support contract approval process, monitor and summarize the process of project schedule, evaluate and analyze risk
Program Management responsibilities include oversight and delegation of project scopes and objectives, project planning documentation, communication, task resource availability management, change and risk management, project performance tracking, ensuring all team-managed projects are completed to high standards of quality, on time, within scope and budget.
Develop and oversee project schedule and monitor/update as the project progresses, including communications externally to the customer and internally to the project team and executives.
Manages the streamlining of information flow between customers and the organization, escalating discussions, as appropriate, to promote the business needs of the customer
Lead cross-functional, globally distributed teams in the successful and on-time delivery of hyperscale customer installations
Meets project outcomes, including commitments around performance, schedule, cost, and resources.
Provide steady leadership amid uncertainty, change, and aggressive deadlines common to a growing company with an evolving business model.
Is the focal point for change management, issue management, and escalation resolutions.
Manage all aspects of given initiatives, from requirements gathering to implementation over the entire lifecycle.
Ensure that the scope of the projects aligns with business priorities. Manage relationships with key stakeholders and sponsors, and escalate project risks on a timely basis for decision resolution and disposition.
Produce all relevant program management deliverables such as objectives and requirements, risk assessments, project plans, budgets, status reports, open issues logs, action items list etc.
Support project and program managers within and outside the program.
Applies company and industry program and project management best practices with agility, ensuring processes, standards, and governance plans are effective and align with the data center’s mission, culture, and strategic priorities.
Key Skills, Requirements and Competencies:
7+ years of experience running complex global programs and projects, effectively leading across matrixed teams applying various methodologies and strategies
Familiarity with data center design and construction
Familiarity with data center facilities operations and/or data center colocation services
Proven ability to build and lead integrated teams (business and technology) from various internal and external organizations across multiple sites
Adept at helping team members harness and develop strengths in pursuit of successful project outcomes
Ability to achieve broadly communicated objectives with a minimal amount of supervision
Ability to engage cross-functionally across multiple, complex teams to achieve results
Proven problem-solving, escalation and decision management decision-making, and communications skills
Effective consultative and influencing approach
Proven ability to enact change quickly and effectively
Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels, including with globally dispersed teams
PMP and Scrum Master certifications desired; Strong project management/process background required; 10+ years of experience with a variety of methodologies (i.e., Waterfall and Agile) and proficiency in common project planning tools such as MS Project
Bachelor’s degree required; master’s degree desirable or career/experience equivalent
Travel may be required and is dependent on program needs
Category: Project/Program Management Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
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Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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