Iron Mountain Director of Collections in Royersford, Pennsylvania

Overview

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.

Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers’ data, no matter what format, location or lifecycle stage it’s in and no matter where it’s kept. We are more than 17,000 people strong and growing. We’ve been a trusted records management leader since 1951.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Responsibilities

Position is responsible for leading all Collections activities for Iron Mountain North America. This position is directly responsible to lead all employees in the US and Canada collections group. This person will lead, motivate, mentor the collection teams to improve collection efforts and maintain our Customer Experience. They will be focused on creating a positive and professional environment, where delinquent account holders view the team as knowledgeable, helpful and provide solutions. They will be responsible for defining, developing, and executing innovative and new collection strategies and solutions that will improve the collection process. The scope of the role will include all Iron Mountain Enterprise Collectors located in the US, Canadian Collection Agents in Toronto, and out-source collection agents in the US and future positions in the Philippines. The financial impact to Iron Mountain North America is $120M in accounts reveivables greater than 60 days past payable terms and $43M greater than 1 year.

Key Responsibilities :

A. Develop best in class collection strategies to maximize collection efforts and maintain acceptable level of bad debt losses of less than $6M annually Work with Senior Leadership and other stakeholders to set goals and create ways to improve productivity. Driving the organization to meet or exceed assigned delinquency goals and objectives. Lead the collections transformation including evaluating current processes and implementing new solutions to optimize collection efforts.

B. Develop productive collection teams and provide on-going operation direction, solutions, and address any performance issues. Partner with training to ensure training procedures are developed and maintained for various levels of the collections dept. Ensure all applicable laws, regulations, and statutory requirements are followed and adhered to pertaining to any efforts and ensuring a compliant environment is maintained. Respond and resolve any complex collection efforts. Examine all relevant information to the inquiry and use critical thinking to identify solutions.

C. Identify new opportunities and strategies to improve service and processes through continuous improvement Prepare reports, metrics, etc related to the collection efforts. Maintain records for customer interaction, recording details including the actions taken. Partner with Legal and other stakeholders as necessary regarding any bankruptcy proceedings, etc. Outbound customer follow up to communicate service level updates and/or to gain clarification on written correspondence requests.

Qualifications

  • 7 – 10 Years of relevant experience

  • Minimum Education : 4-Yr College Degree

  • Preferred Education : Masters Degree

  • Strong verbal and written communication skills at an executive level audience

  • Ability to work independently and make decisions.

  • Demonstrate strong leadership skills and motivate in a team environment

  • Meet time commitments and completes projects on-time.

  • Ability to multi task and work effectively under pressure.

  • Detailed oriented and well organized

  • Strong problem solving skills.

  • Role is responsible for leading teams in multiple geographys in an effort to exceed the organization collection efforts.

  • Leads long term accounts receivables strategies and day to day operations of collections efforts

  • Ability to work with many different departments to reengineer the collections and receivables platform.

  • Identify and correct issues that may be impacting receipt of payment.

  • Work with both internal and external stakeholders to identify and resolve issues associate with collections efforts.

  • Significant impact to the financial potions of North America. All receivables aged outside of 1 year is a direct charge off on the companies P&L (currently at $43M).

  • Significant impact on NAP’s customer satisfaction and Relationship survey scores.

  • Day to day operations related to collections efforts and payments for the organization. • Addressing bad debt as this will have an overall impact to the organization and service to the customers.

  • Ensuring “aged receivables” are effectively managed to meet performance/organization objectives.

Area of Impact:

• Interacts with all levels of leadership across the IM enterprise on a case by case basis. • Collection efforts may impact service to customers who are not in compliance.

Interpersonal Skills:

• Interacts with all levels of management across the enterprise.

• Critical person has high level of interpersonal skills.

• Verbal skills as well as written communication must be professional at all times.

• May require direct communications with customers and other key external stakeholders to address collection efforts.

Travel Requirements:

15% Total travel:

10% Local travel (Depending on District):

5% Overnight travel:

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

• to comply with all applicable laws, rules, regulations, and company policies

• to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

• to complete required training within the allotted time frame

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2018-16949

Category Finance

Type Full-Time

Work From Home (Virtual) No