Iron Mountain Client Services Administrator, Crozier in Sacramento, California
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Client Services Administrator is responsible for supporting the Project Management team with a key focus on; Data entry, internal compliance, expediting billing, as well as opportunity management in our Customer Relationship Management tool for specified Accounts.
General administration and data entry support for assigned Project Team
Tracking and following up with internal departments to ensure tasks are closed in a timely manner
Ensure clients are invoiced appropriately by reviewing the estimate and comparing it to the final Project invoice
Manage all additional billing and invoicing procedures [including task approval, credit memos & rebills, intercompany billing, vendor invoices, project invoice review, split billing and discount distribution] for Project Team
Working directly with Vendors and relationship management including; Vendor add processes, invoicing and maintaining internal spreadsheets on Trusted Vendors
Assist assigned team with estimates and task entry in our Art Inventory Management System
Monitor regular reporting around operations and financial compliance
Assist with Project Team with filling in standard Legal templates [client agreements] for Non-Managed Accounts
Maintain Project files and archive
Leading regular CRM data maintenance activities specific to assigned accounts to help the organization insure accurate, relevant information is available to all who need it
Project Management support
Monitoring and reporting on compliance
Vendor invoices and payments
Expedite project invoicing
Experience, Skills and Attributes:
Administrative support experience in a professional environment
Excellent verbal communication, written communication, and proofreading skills
Keen sense of accuracy and attention to detail
A professional demeanor and the ability to handle matters confidentially
Ability to provide excellent internal client service and exhibit a sense of urgency to complete duties in a timely manner
Ability to interface well with all levels of employees and third-party parties in a highly professional and friendly manner
Proven team player
Desire to be part of a rapidly expanding business
Salesforce CRM experience recommended, but not required
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Crozier may include other duties as assigned.
Crozier is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.
Category: gja_Customer Support
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to email@example.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE