Iron Mountain Jobs

of working.</p><p></p><p>Our <a href="https://www.ironmountain.com/about-us/values" target="_blank">Cores Value</a><a href="https://www.ironmountain.com/about-us/values" target="_blank">s</a> and <a href="https://www.ironmountain.com/-/media/files/Utility/Legal/Code-of-ethics/Code-of-Ethics.pdf?la=en" target="_blank">Code of Ethics</a> are our north star
ending an email to <a href="mailto:accommodationrequest@ironmountain.com" target="_blank">accommodationrequest@ironmountain.com</a> . See the Supplemen
y Policy Statement, <a href="https://www.dol.gov/agencies/ofccp/posters">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Senior Director of Client Services, Data Center Asset Lifecycle Management in Sacramento, California

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

The Senior Director of Client Services will be responsible for setting and delivering the global service strategy for this client as well as leading operations of in-region field teams across the client’s expansive global data center fleet.

The client services organization spans customer success, operations and support, and the program management office. The Senior Director will be charged with ensuring these teams deliver all data center decommissioning and ALM work in the most secure, efficient, and effective manner.

The Senior Director must be a leader of leaders who collaborates with executives, directors, and cross-functional team leads to develop programs and drive vision and alignment around data center operations. The candidate for this leadership role must be a strategic leader with a proven track record of driving customer success, leading technical operations, managing complex programs/systems, and leading global teams that have cross functional dependencies and accountabilities to other lines of business.

Key Responsibilities

The Senior Director of Client Services will be responsible for:

Setting strategy and vision; driving decisions for the global organization

Lead, retain, expand and develop the Global Client Services organization supporting this large hyperscaler account.

Building and fostering relationships with client headquarters, customer site teams, and across stakeholders in domestic and international data centers

Anticipating bottlenecks to ensure high-quality customer service and operational performance

Partnering with field operations and corporate teams to leading strategic initiatives including developing, proposing, implementing, and executing program/project plans

Clearly communicating goals, roles, responsibilities, and desired outcomes to cross- functional and remote project/program teams

Managing and enforcing clear guidelines for information sharing, communications, and decision-making

Working with partner teams to identify, track, and share operational metrics

Driving results by identifying and acting on process improvement opportunities

Setting financial targets and forecasts and establishing reporting norms

Providing escalation management for any issues that arise within the team

Moving fast to prioritize and remediate operational risks; building and maintaining tools to enable teams to proactively identify and address risks

Profile

The criteria established for the Senior Director of Client Services have been defined as:

Demonstrated track record in navigating complex, matrixed organizations, influencing stakeholders, and directing self-sustaining teams without close intervention

Deep experience in driving technical operational excellence through working with teams and SMEs to define end-to-end workflows that support scalable operations

Collaborative mindset and ability to drive transformational, high-impact business systems initiatives with decisiveness and adaptability

Excellence in working cross-functionally, in a multi-geography business environment

Proven ability to lead with influence across many senior stakeholders and in attracting and retaining A talent

Energetic process-oriented leader with first class organizational, planning and management skills

High-energy, self-starter who thrives in fast-paced entrepreneurial environments

Qualifications

15+ years of experience leading client services/operations teams

Bachelor's degree required. Master's Degree preferred or equivalent experience in related field.

Experience managing teams of 25+ people

Experience leading distributed, global teams

Experience in Project Management Office (PMO) leadership

Ability to manage influence through persuasion, negotiation, and consensus building

Strong empathy for customers and passion for revenue and growth

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills at the executive level

#LI-remote

Category: Project/Program Management Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0053798

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