Job Information
Iron Mountain Monitor da Qualidade in Sao Paulo, Brazil
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Monitor de Qualidade Jr. - Vendas
Atuar na área de qualidade e processos, monitorando a atuação dos analistas de relacionamento, com foco em melhorar a experiência do cliente.
RESPONSABILIDADES PRINCIPAIS:
Vendas ativas e receptivas B2B, pesquisas de experiência do cliente;
Aplicar feedbacks de desenvolvimento baseado nos resultados das análises;
Aplicar feedbacks motivacionais;
Criar e executar planos de ação para melhoria contínua dos resultados de qualidade e satisfação do cliente;
Realizar análise, criação de plano de ação e follow-up de atendimentos que geraram pesquisas de t-NPS, r-NPS, CSAT, CES e Jornada do cliente;
Participar de reuniões de resultado com gestão imediata e gestão de áreas correlatas;
EXPERIÊNCIA REQUERIDA
Experiência em qualidade e vendas B2B e ou Monitoria de qualidade com atendimento B2B. Ter atuado na área de qualidade de call center como monitor de qualidade.
CONHECIMENTOS TÉCNICOS DESEJÁVEIS
Conhecimento em multicanais (Voz, e-mail, chat); Excel intermediário; Power point intermediário; Scrum; Ágil; Six Sigma.
COMPETÊNCIAS REQUERIDAS
Tolerância ao stress, Capacidade analítica, Dinamismo, Perfil proativo, Capacidade de organização e planejamento, Raciocínio lógico e Gestão de tempo, firmeza Resiliência, Resolutividade e Flexibilidade.
ESCOLARIDADE REQUERIDA
Ensino Superior em andamento.
Category: Project/Program Management Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0053666